Sonja Miller
Omaha,NE
Summary
Dedicated team leader skilled in mentoring, safety compliance, and workflow optimization. Proven track record in training staff and enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Lead Team Member
Taco Bell
Bellevue, NE
10.2025 - 05.2026
- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols during shifts.
- Assisted in managing inventory levels, ensuring product availability for peak hours.
- Collaborated with team members to maintain efficient workflow during busy periods.
Janitor
Mrs. Clean of Texas
Harker Heights, TX
09.2019 - 12.2023
- Maintained cleanliness and sanitation standards across various facilities.
- Operated cleaning equipment including floor scrubbers and vacuums effectively.
- Organized and restocked cleaning supplies to ensure operational readiness.
- Assisted in training new janitorial staff on safety protocols and best practices.
- Conducted regular inspections to identify maintenance needs and report issues promptly.
Housekeeper
Hallmark Hotel
Killeen, TX
01.2016 - 04.2018
- Executed daily cleaning tasks using commercial-grade cleaning equipment and eco-friendly products.
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hotel presentation.
- Collaborated with front desk staff to prioritize room turnover based on guest check-in schedules.
- Mentored junior housekeeping staff on best practices for efficient cleaning techniques and safety protocols.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Crew Leader
McDonald's
Killeen, TX
08.2010 - 11.2016
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Coordinated shift schedules to optimize staffing levels during peak hours and maintain service excellence.
- Monitored food safety protocols, ensuring compliance with health regulations and enhancing team awareness.
- Developed training materials that improved onboarding processes for new employees, increasing retention rates.
- Facilitated team meetings focused on performance feedback, fostering a culture of continuous improvement among staff.
Education
No Degree -
Pikes Peak Community College
Colorado Springs, CONo Degree -
Metropolitan Community College
Omaha, NENo Degree -
Copiah-Lincoln Community College
Wesson, MSHigh School Diploma -
Nebraska School For The Deaf
Omaha, NE06-1989
Skills
- Mentoring
- Innovation skills
- Teamwork and collaboration
- Problem-solving
- Relationship building
- Flexible schedule
- Work Planning and Prioritization
- Daily workflow improvement
- Team building
- Coaching and mentoring
- Safety
- Leading team meetings
Timeline
Lead Team Member
Taco Bell
10.2025 - 05.2026
Janitor
Mrs. Clean of Texas
09.2019 - 12.2023
Housekeeper
Hallmark Hotel
01.2016 - 04.2018
Crew Leader
McDonald's
08.2010 - 11.2016
No Degree -
Pikes Peak Community College
No Degree -
Metropolitan Community College
No Degree -
Copiah-Lincoln Community College
High School Diploma -
Nebraska School For The Deaf