Open To Work
James Franklin
Operations Manager
Atlanta,GA
Work Preference
Summary
Experienced operational leader with over 20 years in Operations, Supply Chain, Distribution, and Transportation Management. Adept at strategic planning, process optimization, and leading cross-functional teams to achieve organizational goals. Proven track record of identifying and solving complex business problems to drive efficiency and growth.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
DP World
12.2024 - 07.2025
- Spearheaded strategic planning and business process optimization to ensure company compliance and achieve daily service KPIs.
- Demonstrated ability to develop and implement a materials flow and execution plan for each shift, successfully within the operational tempo.
- Managed organizational tasks, shifted between priorities, and navigated legal and regulatory processes to ensure compliance.
- Developed long-term strategies to align with the company's objectives, driving continuous improvement and operational excellence.
- Identified opportunities for service enhancement, improved accuracy, reduced Lean waste by exercising Kiazen and 6S, and implemented sustainable improvements.
- Inspired and motivated employees through positive reinforcement and incentive programs, enhancing team performance and morale.
- Identified potential issues and areas of conflict, implementing solutions to enhance efficiency and revenue.
- Ensured compliance with regulatory and safety standards, maintaining a confident, calm demeanor in high-pressure situations.
Operations Manager
Go TRG
04.2021 - 09.2021
- Directed daily operational activities related to warehouse, distribution, and service to ensure smooth and efficient operations.
- Established and maintained effective, collaborative work relationships both internally and externally, fostering a cooperative work environment.
- Coordinated warehouse operations with the General Manager and Assistant General Manager to develop strategies and objectives aimed at maximizing productivity and managing expenses.
- Managed 3PL and carrier negotiations for Lowe’s distribution center, ensuring cost-effective and efficient logistics solutions.
- (3PL)
- Successfully implemented strategies that increased operational efficiency by 35% within the first quarter, utilizing Kiazen and 5S.
- Developed and executed a plan that reduced operational costs by 40% through effective negotiation and resource management.
- Enhanced team collaboration and communication, leading to a 50% improvement in team performance overall.
Operations Supervisor
Go TRG
02.2020 - 04.2021
- Directed the Emergency Response Team for the Southeast region of the U.S., focusing on standardized processes and continuous improvement to support customers during seasonal crises.
- Collaborated with corporate leadership on projects to enhance operational quality and customer service.
- Applied 5S and Six Sigma methodologies to identify and eliminate waste in the process.
- Managed the teammate’s overall proficiency using weekly/daily data analysis to support benchmarking of expectations.
- Implemented procedures using Six Sigma to streamline processes and reduce time wasted by 75%.
- Directed a special Six Sigma project to clear out 250,000 square feet of warehouse space for incoming products, establishing 30% more space to reduce travel time as replenishment quantities exceeded location capacity.
Operations Coach
Lowes
09.2018 - 01.2020
- Managed the daily inbound and outbound production operations of fifteen direct hires, ensuring adherence to safe work methods during all dock activities.
- Supervised warehouse operations, including receiving, shipping, storage of materials, container control, compliance with regulatory agencies, and maintaining accurate inventory control.
- Oversaw direct reports in their performance of duties, including managing pay, leave, reviews, and terminations, while providing constructive feedback.
- Enhanced safety for 30+ associates with STOP observations, reducing accidents by 90%.
- Implemented Six Sigma Lean Methodologies, boosting production by 75%.
- Analyzed reports to identify process improvement opportunities.
Assistant Manager
Royal Foods
10.2016 - 09.2018
- Developed and implemented the Standard Operating Procedures (SOPs) for night shift warehouse duties to ensure safety and adherence to OSHA regulations.
- Trained over one hundred employees in compliance with the required OSHA standards while operating trucks and Powered Industrial Equipment.
- Directed the daily production and safety program for 50+ direct hires on inbound/outbound dock operations, utilizing AS400 and WMS.
- Perform analysis, safety audits, and graphs to enhance safety and measure throughput and output of all processes to maintain continuity and produce optimal use of time and space without waste that is cost-effective, time-efficient, and promotes optimal production.
- Continuous practice of Six Sigma Lean Methodologies to streamline processes to increase production for 50+ direct hires and 80+ drivers within the company.
Operations Supervisor
UPS
10.2014 - 10.2016
- Established processes to enhance the efficiency of equipment use, improve working conditions, and support employee motivation.
- Proposed policies, procedures, and business process improvements for standardization and consistency.
- Assessed workload and staffing requirements to ensure optimal resource allocation.
- Manage the startup meeting with plan of the day for 30+ associates to process over 30K of small parcels.
- Supervised the sort aisle with 12+ associates to ensure all 20k-30k parcels and irregulars were successfully sorted correctly to right locations.
- Managed and directed 30+ employees, ensuring the application of all OSHA safety and company regulations are followed.
Transportation Manager
Honeywell
06.2012 - 06.2013
- Managed the tracking of over two hundred personnel and organizational equipment globally using diverse international freight transportation methods.
- Employed multiple computer-aided systems to coordinate and monitor all movements from initiation to completion for both operational and combat missions.
- Managed and supervised all personnel and cargo arriving and departing Outside Continental U.S. (OCONUS) to Continental U.S. (CONUS) with detailed tracking and monitoring systems with a 100% completion status.
- Managed required guidelines for peak performance that streamlined processes by cutting cost and labor by 75% using Green Belt Six Sigma, Kaizen.
- DOT Certified for Hazardous Materials Transportation by Air, Rail, Land, and Sea.
- Directed the transportation/shipment of hazardous materials/hazardous waste from Afghanistan to the Continental U.S.
Operations Manager
United States Marine Corps
08.2009 - 09.2012
- Executed, supervised, coordinated, and managed over two hundred successful missions in a training and combative environment, utilizing all modes of transportation for support through computer-aided systems for tracking and monitoring.
- Provided leadership and mentorship to subordinates by effective communication and leading by example.
- Coordinated more than five hundred internal and external movement requests using computer-based programs.
- Directed, tracked, monitored, and coordinated the loading of over three hundred vessels for transportation by air, land, sea, and rail utilizing computer systems, GPS technology, ITV, RFID, and ETA.
- Developed and managed planning support data for over three hundred tons of military and garrison equipment.
- Certified in 40-hour HazWoper training.
- Oversaw the transportation and shipment of hazardous materials and hazardous waste within and outside the Continental United States.
Education
MBA - Operations Management
American Intercontinental University
Atlanta, GA 01.2014 - 06.2015
Bachelor of Arts - Operations Management
American Intercontinental University
Atlanta, GA 08.2010 - 01.2014
Skills
- Excel
- SAP
- JDA
- ADP
- Blue Yonder
- PINC
- SAAG
- Data Analysis
- WMS
- AS400
- AS9100
- RFID
- GTN
- JIT
- Green Belt Lean Six Sigma
- Safety Coordinator
- OSHA compliance
Certification
Green Belt Six Sigma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Legion
- Humanitarian for Humanity Atlanta
- NAYS Association Volleyball Coach
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Operations Manager
DP World
12.2024 - 07.2025
Operations Manager
Go TRG
04.2021 - 09.2021
Operations Supervisor
Go TRG
02.2020 - 04.2021
Operations Coach
Lowes
09.2018 - 01.2020
Assistant Manager
Royal Foods
10.2016 - 09.2018
Operations Supervisor
UPS
10.2014 - 10.2016
MBA - Operations Management
American Intercontinental University
01.2014 - 06.2015
Transportation Manager
Honeywell
06.2012 - 06.2013
Bachelor of Arts - Operations Management
American Intercontinental University
08.2010 - 01.2014
Operations Manager
United States Marine Corps
08.2009 - 09.2012