James Freeman

Created efficiencies through strategic conversations, training, and relationship building with partners. Planned strategically to align partner goals with future growth objectives, and ROI.

• Coordinated and executed over 500 strategic account reviews with customers and stakeholders, from the C-suite executives down to sales and operations.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Partner with Distributor Sales and Operations Teams to increase customer adoption of products and services.
• Created efficiencies by managing multiple strategic projects, with numerous sub-projects or workstreams.
• Devised creative solutions to increase revenue by $1.5 million.
• Engaged with customers, partners, and constituent groups to create positive, trusting, and professional relationships.
• Facilitated over 500 customer-facing calls, and led over 200 distributor trainings on new products and efficiency tools.
• Track and measure performance on 60+ distributors' incentive programs annually, including ROI analysis.
• Generated ROI for our customers of over $200,000.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums, and analytical reports for clients.
• Hosted and executed 5 webinars to partners nationwide including hundreds of attendees
• Managed and supervised administrative and daily program operations, complying with policies and regulations.

Conducted product demonstrations to highlight features, value propositions, answer customer questions, and redirect concerns toward positive aspects.

• Developed and implemented sales strategies to meet customer needs and increase revenue.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Utilized various sales techniques to develop relationships with customers and drive sales.
• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
• Identified key decision makers within target accounts and developed relationships with them.

• Achieved annual sales of more than 1.4 million with 10% average yearly increase
• Independently generated sales within assigned territory
• Attended trade shows and conferences to maintain product knowledge and network with industry contacts
• Drafted and provided new product quotes and cost comparison analyses
• Collaborated with manufacturer representatives to drive new product purchases and increase sales
• Used customer insights to develop innovative sales strategies to increase sales.
• Managed customer accounts to secure customer satisfaction and repeat business.