Summary
Overview
Work History
Education
Skills
Timeline
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James Froio

Norton,MA

Summary

Dynamic server with a strong work ethic and hospitality expertise at Darden Restaurant Group. Excelled in enhancing customer experiences through effective menu presentation and upselling techniques. Cultivated lasting relationships with patrons while maintaining high hygiene standards, ensuring a welcoming atmosphere that consistently led to positive feedback and repeat visits.

Overview

4
4
years of professional experience

Work History

Server

Darden Restaurant Group
12.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.

Education

Norton High-school
Norton, MA
05.2024

Skills

  • Hostess support
  • Team member support
  • Table resetting
  • Menu presentation
  • Menu item recommendation
  • Food and beverage pairings
  • Dining customer service
  • Food sales and promotion
  • Food station setup
  • Front-of-house display creation
  • Menu design
  • Take-out service
  • Hospitality service expertise
  • Server training
  • Food running
  • Check payment processing
  • Upselling techniques
  • Strong work ethic
  • Cash handling

Timeline

Server

Darden Restaurant Group
12.2021 - Current

Norton High-school

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James Froio