JAMES GALBREATH
Leland,NC
Summary
Dependable Supply chain leader, equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. CIMT (Continuous Improvement Master Trainer) Responsible for building team leaders within a organization through performance leader workshops, building capabilities which drive performance and culture. Experienced Manager with excellent communication, organizational and multitasking abilities focused on monitoring and improving front-line operations. History of promoting customer loyalty by building connections while driving sales performance with creative and appealing approaches. Experienced Manager with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Results-driven Floor Manager with significant background in delivering results. Excellent customer focus with successful history of driving customer retention and loyalty by motivating associates to be attentive and responsive to diverse customers' needs. Coach, train and develop employees through positive and constructive feedback.
Overview
25
25
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowes Home Improvement
07.2023 - Current
- Developed and implemented merchandising strategies to enhance product visibility and maximize sales performance.
- Conducted regular store audits to assess compliance with merchandising plans and identify areas for improvement.
- Leveraged data analytics tools to monitor sales performance, providing actionable insights for future strategy development.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Coordinated merchandising strategies to enhance product visibility and drive sales performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
PRO SALES FLOOR SUPERVISOR
Lowers Home improvement
09.2022 - Current
- Responded to customer requests and complaints and resolved issues to customer satisfaction.
- Assisted managers and assistant store managers with personnel, merchandising and product supervision.
- Evaluated customer paperwork and reviewed credit requests.
- Directed and supervised employees engaged in customer-facing activities.
- Delegated assignments based on employees' knowledge and skillset.
- Provided recommendations to customers and upsold company products.
- Coached retail staff to handle difficult and complicated sales.
- Monitored sales activities to maximize rate of happy, satisfied and loyal customers.
- Directed employees to replenish inventory and keep shelves presentable with attractive displays.
- Trained and mentored employees to boost individual and team performance.
- Modeled superior customer service by facilitating memorable customer experiences.
DELIVERY COORDINATOR
Lowe's Home improvement
09.2021 - 09.2022
- Verified completeness and accuracy of delivery manifests to minimize errors.
- Upheld company presentation and service standards to maintain positive company image with customers.
- Fielded inquiries from customers to proactively resolve delivery, service and billing issues.
- Delivered orders with consistent on-time delivery and high customer satisfaction rates.
- Resolved worker problems and collaborated with employees to assist in problem resolution.
- Monitored driver locations to maintain current knowledge of delivery progress.
- Set, adjusted and managed delivery dates to meet customer expectations and satisfy demands.
- Followed up with customers to check on satisfaction and offer additional support and services.
- Fielded phone calls to politely offer effective and efficient assistance for wide-ranging delivery questions and problems.
- Coordinated delivery times and locations by issuing clear shipping and routing instructions.
SUPPLY CHAIN LEADER
Frito Lay
05.2000 - 10.2020
- Updated supply chain processes to reflect new technologies and strategies, consistently improving performance.
- Improved warehouse workflows and storage plans to maximize the efficiency of moving goods.
- Followed established guidelines and procedures.
- Helped team complete assignments to meet goals.
- Maintained good working relationship with co-workers and management.
- Used good organizational skills to manage workload.
- Integrated supply chain strategies with sales, production and other internal departments to maximize efficiency.
- Worked with analysts to create accurate demand forecasts and supply chain management plans for expected demands.
- Maintained low safety incident record.
- Rectified product damages, shortages and specification concerns through diligent product assessment and supplier communication.
- Audited inventory management strategies to determine where waste could be reduced, customer service improved and inventory turns optimized.
- Forecast monitoring Performance tracking Coordination Prioritization
- Creative thinking Verbal communication Analytical thinking Training
- Multitasking Problem-solving Collaboration Task prioritization
- Addressed customer concerns and complaints directly, maintaining maximum satisfaction by implementing quick resolutions.
Education
Diploma - Graphic Arts and Photography
Boces
Belmont, NY06.1988
Skills
- Workforce scheduling
- Expense management
- Inventory control
- Product presentation
- Responsive communication with empathy
- Workflow management
- Policy and procedure development
- Lean six sigma principles
- Kaizen implementation
- Team development
- Safety oversight
- Manage inventory organization
- Customer relations
- Strong organizational skills
- Coordination
- Motivation
- Problem-solving
- Strategic supplier negotiation
- Certified first aid responder
- Crew management for performance optimization
- Daily payroll management in KRONOS
- Facilitate run right venues
- Conduct new hire interviews
- Conduct safety investigations
- Conducting effective one-on-one meetings
Timeline
Merchandising Assistant Store Manager
Lowes Home Improvement
07.2023 - Current
PRO SALES FLOOR SUPERVISOR
Lowers Home improvement
09.2022 - Current
DELIVERY COORDINATOR
Lowe's Home improvement
09.2021 - 09.2022
SUPPLY CHAIN LEADER
Frito Lay
05.2000 - 10.2020
Diploma - Graphic Arts and Photography
Boces