JAMES GALBREATH

• Analyzed performance metrics to identify areas for process improvement and increased productivity exceeding 500 deliveries per day.
• Collaborated with senior leadership to develop strategic initiatives aligned with company goals.
• Oversaw budget management, ensuring resource allocation met operational demands effectively.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• Developed and implemented merchandising strategies to enhance product visibility and maximize sales performance.
• Conducted regular store audits to assess compliance with merchandising plans and identify areas for improvement.
• Leveraged data analytics tools to monitor sales performance, providing actionable insights for future strategy development.
• Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
• Coordinated merchandising strategies to enhance product visibility and drive sales performance.
• Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.

• Responded to customer requests and complaints and resolved issues to customer satisfaction.
• Assisted managers and assistant store managers with personnel, merchandising and product supervision.
• Evaluated customer paperwork and reviewed credit requests.
• Directed and supervised employees engaged in customer-facing activities.
• Delegated assignments based on employees' knowledge and skillset.
• Provided recommendations to customers and upsold company products.
• Coached retail staff to handle difficult and complicated sales.
• Monitored sales activities to maximize rate of happy, satisfied and loyal customers.
• Directed employees to replenish inventory and keep shelves presentable with attractive displays.
• Trained and mentored employees to boost individual and team performance.
• Modeled superior customer service by facilitating memorable customer experiences.

• Verified completeness and accuracy of delivery manifests to minimize errors.
• Upheld company presentation and service standards to maintain positive company image with customers.
• Fielded inquiries from customers to proactively resolve delivery, service and billing issues.
• Delivered orders with consistent on-time delivery and high customer satisfaction rates.
• Resolved worker problems and collaborated with employees to assist in problem resolution.
• Monitored driver locations to maintain current knowledge of delivery progress.
• Set, adjusted and managed delivery dates to meet customer expectations and satisfy demands.
• Followed up with customers to check on satisfaction and offer additional support and services.
• Fielded phone calls to politely offer effective and efficient assistance for wide-ranging delivery questions and problems.
• Coordinated delivery times and locations by issuing clear shipping and routing instructions.

• Updated supply chain processes to reflect new technologies and strategies, consistently improving performance.
• Improved warehouse workflows and storage plans to maximize the efficiency of moving goods.
• Followed established guidelines and procedures.
• Helped team complete assignments to meet goals.
• Maintained good working relationship with co-workers and management.
• Used good organizational skills to manage workload.
• Integrated supply chain strategies with sales, production and other internal departments to maximize efficiency.
• Worked with analysts to create accurate demand forecasts and supply chain management plans for expected demands.
• Maintained low safety incident record.
• Rectified product damages, shortages and specification concerns through diligent product assessment and supplier communication.
• Audited inventory management strategies to determine where waste could be reduced, customer service improved and inventory turns optimized.
• Forecast monitoring Performance tracking Coordination Prioritization
• Creative thinking Verbal communication Analytical thinking Training
• Multitasking Problem-solving Collaboration Task prioritization
• Addressed customer concerns and complaints directly, maintaining maximum satisfaction by implementing quick resolutions.