James Geelan
Information Technology
Woodland,United States
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training with Internet Providing and other radio Technology. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Information Technology Technician
Bellevue College
Bellevue, WA
06.2019 - 06.2022
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Managed over 100 help desk tickets .
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
Information Technology Technician
US Navy
San Diego, CA
06.2013 - 06.2017
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Helped over 50 employees per day.
Education
Bachelor of Science - Information Technology
06.2019 - 06.2023
Skills
End-user support
undefinedCertification
A+
Timeline
Microsoft 365
07-2019
Information Technology Technician - Bellevue College
06.2019 - 06.2022
Bellevue College - Bachelor of Science, Information Technology
06.2019 - 06.2023
A+
06-2019
Azure
07-2018
Information Technology Technician - US Navy
06.2013 - 06.2017
Similar Profiles
Chaewoon KimChaewoon Kim
Clinical Rotation at Bellevue CollegeClinical Rotation at Bellevue College
Eli BallesterosEli Ballesteros
Program Coordinator at Bellevue CollegeProgram Coordinator at Bellevue College
Atsuki AoyamaAtsuki Aoyama
Men's Soccer Team Member at Bellevue CollegeMen's Soccer Team Member at Bellevue College
Michael Garcia WhiteMichael Garcia White
Handy Person at Barbee PinneyHandy Person at Barbee Pinney
Kartik BhardwajKartik Bhardwaj
Volunteer at Shri Narayan Hindu TempleVolunteer at Shri Narayan Hindu Temple