James Geelan
Information Technology
Woodland,United States
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training with Internet Providing and other radio Technology. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Information Technology Technician
Bellevue College
Bellevue, WA
06.2019 - 06.2022
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Managed over 100 help desk tickets .
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
Information Technology Technician
US Navy
San Diego, CA
06.2013 - 06.2017
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Helped over 50 employees per day.
Education
Bachelor of Science - Information Technology
06.2019 - 06.2023
Skills
End-user support
Network administration
Document review
Device configuration
LAN protocols
Security Protocols
Customer service expert
TCP/IP
Data recovery
Desktop support
Software diagnosis
Certification
A+
Timeline
Microsoft 365
07-2019
Information Technology Technician - Bellevue College
06.2019 - 06.2022
Bellevue College - Bachelor of Science, Information Technology
06.2019 - 06.2023
A+
06-2019
Azure
07-2018
Information Technology Technician - US Navy
06.2013 - 06.2017