James Gibson
Marianna
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
11
11
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Jim Whaley Tires
Marianna
03.2020 - Current
- Managed daily operations of tire sales and customer service.
- Trained and supervised team members on product knowledge and customer engagement.
- Coordinated inventory management to maintain stock levels and product availability.
- Assisted in developing marketing strategies to promote services and products.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Maintained compliance with safety standards and operational procedures in the workplace.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Auto Service Manager
Walmart
Marianna
10.2014 - 10.2018
- Managed daily operations and staff schedules in a fast-paced retail environment.
- Trained team members on customer service standards and company policies.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented store promotions and merchandising strategies to drive sales visibility.
- Monitored compliance with safety procedures and loss prevention policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Education
Marianna High School
Marianna, FLSkills
- Inventory management
- Customer service
- Sales analytics
- Staff training
- Vehicle inspection
- Parts ordering
- Customer relationship management
- Time management
- Product and service sales
- Scheduling and planning
- Task delegation
- Sales monitoring
- Customer service and satisfaction
Certification
- CDL Class A
- DOT Physical Requirements
Timeline
Assistant Manager
Jim Whaley Tires
03.2020 - Current
Auto Service Manager
Walmart
10.2014 - 10.2018
Marianna High School