James Givens
Edwards,MS
Summary
I bring 19 years cable telephone and fiber experience to the table. I am the recipient of the 2025 Technician of the year Walter E Hussman award. I have extensive NCTI Jones Institute certificates as well as practical on the job experience. I take care of my team, my turnover rate is almost non existent. I pull call every third week and weekend as a General Manager to relieve my staff and believe in leading from the front. I am committed to all aspects of my job. I have been managing crews since 2017 as well as contractor groups, builds, operations in every aspect, inspections, safety compliance, regulations, and building customer relationships not just paychecks.
Overview
1
1
Certificate
26
26
years of professional experience
Work History
General Manager
Wehco Video Vicksburg Operations
Vicksburg, MS
06.2021 - Current
- Cultivated collaboration through team-building activities to enhance workplace positivity.
- Streamlined operational processes by analyzing effectiveness and implementing new productivity systems.
- Resolved customer complaints promptly while upholding high service quality standards.
- Ensured adherence to laws, regulations, and industry standards in operations management.
- Conducted regular meetings with senior management to evaluate progress towards objectives.
- Developed and executed strategies that improved efficiency, reduced costs, and boosted customer satisfaction.
- Coordinated employee training programs to reinforce compliance with company policies and procedures.
- Managed daily operations encompassing budgeting, staffing, scheduling, inventory control, and customer service.
- I survey projects, coax and fiber construction, build boms of materials, obtain needed permits, order materials, collaborate with the contractors, follow construction to completion, and close out projects.
- I maintain the HFC system and make any and all repairs as needed.
- I maintain the headend and all dishes and receivers.
- I splice coax as well as fiber and adhere to nesc guidelines on coax and fiber placement
- I assist with installs residential and commercial as well as troubleshooting service calls as needed.
- Maintain and oversee plant maintenance.
Plant Manager
Wehco Video
Camden, AR
04.2017 - 06.2021
- Reviewed financial statements to ensure compliance with budget targets.
- Managed daily plant operations, including scheduling of personnel and equipment.
- Assigned tasks based on employee skillsets to optimize team performance.
- Monitored performance metrics to improve throughput, quality, cost, and safety.
- Conducted meetings with department heads to evaluate progress towards objectives.
- Directed training initiatives to maintain adherence to established policies and procedures.
- Provided mentorship to team members for career development opportunities.
- Established goals for productivity, quality, and safety improvements across the plant.
- Responded to any and all plant issues and made repairs
- Spearheaded all construction projects start to finish in all processes.
- Assisted and trained installers as well as service techs.
Cable Lineman
WEHCO
Camden, AR
10.2008 - 04.2017
- Executed routine maintenance on all tools to ensure optimal performance.
- Connected coaxial cables from distribution points to customer premises.
- Ensured compliance with company standards and specifications for all work performed.
- Constructed new service drop lines from utility poles to customer premises.
- Responded promptly to emergency requests, prioritizing customer needs.
- Maintained and repaired cable systems, adjusting components as necessary.
- Prepared detailed shift reports documenting all completed work activities.
- Provided training and guidance to new Cable Lineman employees on best practices.
Boiler Operator
Anthony Timberlands
Bearden, AR
01.2001 - 10.2008
- Verified functionality of all safety devices prior to startup.
- Inspected piping systems for leaks or corrosion damage before startup.
- Conducted routine inspections of boilers and associated equipment to identify maintenance issues.
- Monitored boiler operations, including water levels and steam pressure, ensuring safe operation.
- Performed minor repairs on boilers and related equipment, enhancing operational efficiency.
- Maintained records of maintenance activities, documenting repairs and adjustments made.
- Adjusted controls to regulate operating temperatures and pressures effectively.
- Assisted in troubleshooting boiler system issues during emergency situations.
Education
Some College (No Degree) - Environmental Safety
Sau-Tech
Camden ArkansasSome College (No Degree) - Installer
Ncti Jones Technical Institute
Some College (No Degree) - Broadband installation
Ncti Jones Technical Institute
ColoradoSome College (No Degree) - Service Technician
Ncti Jones Technical Institute
COSome College (No Degree) - System Technician
Ncti Jones Technical Institute
ColordaoSome College (No Degree) - Return Path Operations
Ncti Jones Technical Institute
ColoradoSome College (No Degree) - Troubleshooting Advanced Services
Ncti Jones Technical Institute
ColoradoSkills
Operational management and process improvement
Employee training and development
Regulatory compliance and financial analysis
Inventory management
Team building and collaboration
Budgeting and performance metrics
Customer service excellence
Effective communication and conflict resolution
Strategic planning
Leadership and coaching
Staff management
Communication skills
Multi-tasking efficiency
Performance improvement strategies
Profit and loss accountability
Problem resolution
HFC construction
HFC plant repair and maintenance
All aspects of projects from survey to completion
Efficient communications with contractors, as well as customers
Nesc compliance
All permits obtained as required for projects
Safety
Timeline
General Manager
Wehco Video Vicksburg Operations
06.2021 - Current
Plant Manager
Wehco Video
04.2017 - 06.2021
Cable Lineman
WEHCO
10.2008 - 04.2017
Boiler Operator
Anthony Timberlands
01.2001 - 10.2008
Some College (No Degree) - Environmental Safety
Sau-Tech
Some College (No Degree) - Installer
Ncti Jones Technical Institute
Some College (No Degree) - Broadband installation
Ncti Jones Technical Institute
Some College (No Degree) - Service Technician
Ncti Jones Technical Institute
Some College (No Degree) - System Technician
Ncti Jones Technical Institute
Some College (No Degree) - Return Path Operations
Ncti Jones Technical Institute
Some College (No Degree) - Troubleshooting Advanced Services
Ncti Jones Technical Institute
Certification
installer
Troubleshooting advanced services
Applying WiFi Technologies
Service technician
System technician
Oracle
Return path operations
Broadband digital phone
Dot
Ladder safety
Education and Training
I have technical certificates from Jones NCTI technical institute is installing, digital broadband, applying WiFi technologies, service technician, system technician, trouble shooting advanced services, return path operations.
I am oracle certified.
I am dot certified.
I am ladder safety certified.
I am pole climbing certified.
I have spliced fiber and coax for 19 years.
I have 19 years on the job training from everything from installing to completion of capital projects. I can install and maintain every aspect of a HFC broadband cable plant as well as managing teams.