James Glazier
Detroit,MI
Summary
Modern Millennial with morals and values of generations past. Able to overcome any obstacle with long-term company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilizing all approperiate scripts and call flows.
Customer Service Representative
VSA, INC
12.2022 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilization of Salesforce, Microsoft Office and all other required systems needed for customer satisfaction
- Meeting all sales goals presented by leadership
Emergency Dispatcher
City Of Detroit
01.2018 - 03.2022
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
Education
No Degree - Broadcast Journalism
Central State University
Wilberforce, OHSkills
- Dependable and Responsible
- Good Telephone Etiquette
- Active Listening skills
- Problem-solving abilities
- Intermediate to advanced computer skills
Timeline
Customer Service Representative
Maximus
04.2023 - Current
Customer Service Representative
VSA, INC
12.2022 - Current
Emergency Dispatcher
City Of Detroit
01.2018 - 03.2022
No Degree - Broadcast Journalism
Central State University