James Gonzalez
Peoria,AZ
Summary
Resourceful Multi-Unit General Manager known for high productivity and efficiency in task completion. Possess specialized skills in operational management, team leadership, and financial oversight, ensuring smooth operations across multiple units. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed business objectives. Committed to fostering positive work environments and driving success through strategic planning and effective management practices.
Overview
14
14
years of professional experience
Work History
Multi-Unit General Manager
SSP America
Phoenix, AZ
05.2019 - 06.2022
- Directed staffing, training and development activities within the units.
- Provided guidance and direction to subordinate managers in order to maximize productivity.
- Recruited new employees as needed based on business demands or changes in personnel structure.
- Recruited and trained new employees to meet job requirements.
General Manager
Einstein Bagels
Glendale, AZ
04.2017 - 05.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
Restaurateur
Chipotle Mexican Grill
Orlando, FL
03.2008 - 04.2017
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
High School Diploma -
Judith A. Vivas
Utuado PR06-2006
Skills
- Training and mentoring
- Sales Growth
- Staff Development
- Operations Management
- Policy administration
- Emergency Response
Timeline
Multi-Unit General Manager
SSP America
05.2019 - 06.2022
General Manager
Einstein Bagels
04.2017 - 05.2019
Restaurateur
Chipotle Mexican Grill
03.2008 - 04.2017
High School Diploma -
Judith A. Vivas