James Goodman
Pride Truck Wash
Elizabethtown,KY
22
years of professional experience
Dedicated professional with expertise in operations management and customer service. Known for empowering teams and implementing strategies that enhance performance outcomes and customer satisfaction.
Work History
Operations Manager
4 Years 8 Months- Coordinated scheduling of services to maximize resource utilization and meet customer demand effectively.
- Cultivated strong relationships with clients to promote service loyalty and address operational concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
Operations Manager, Senior Supervisor, Shift Sup
17 Years- Streamlined operational workflows to enhance service efficiency and reduce downtime.
- Trained and mentored staff on best practices for truck wash operations and safety protocols.
- Implemented quality control measures to ensure consistency in service delivery across multiple locations.
- Analyzed operational data to identify areas for process improvement and cost reduction initiatives.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Inventory management
Customer relationship management
Client relationships
Quality assurance controls
Timeline
Operations Manager
Pride Truck Wash
10.2021 - CurrentRead More
Operations Manager, Senior Supervisor, Shift Sup
Blue Beacon
10.2004 - 10.2021Read More
Central Hardin High School
High School Diploma
Read More