James Gratta
Lamar,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Cobblestone Hotel And Suites
Lamar, Colorado
12.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
Bar and Restaurant Manager
The Max Chophouse
Lamar, CO
04.2021 - 12.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
Head of Security
Invicta LLC
Lamar, CO
04.2020 - 02.2022
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
No Degree - Criminal Justice
Massasoit Community College
BrocktonHigh School Diploma -
Abington High School
Abington05.2008
Skills
- Leadership
- Verbal and Written Communication
- Vendor Negotiations
- Financial Management
- Customer Service
- Staff Training
- Manage Contracts
- Product Costing
- Food Preparation and Safety
Timeline
General Manager
Cobblestone Hotel And Suites
12.2022 - Current
Bar and Restaurant Manager
The Max Chophouse
04.2021 - 12.2022
Head of Security
Invicta LLC
04.2020 - 02.2022
No Degree - Criminal Justice
Massasoit Community College
High School Diploma -
Abington High School