James Grayson
FRESNO
Summary
Dedicated case manager skilled in client advocacy, active listening, and problem-solving. Proven ability to develop individualized care plans and enhance service delivery through effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
WestCare
1850 W Gateway Dr.
03.2024 - Current
- Coordinated client intake processes to ensure timely and accurate service delivery.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted treatment goals based on ongoing assessments.
- Facilitated communication between clients and service providers to enhance support systems.
- Educated clients on available resources and self-management strategies for improved outcomes.
Program Coordinator
Poverello House
412 F St
06.2023 - 03.2026
- Coordinated program schedules and activities to enhance service delivery efficiency.
- Developed training materials and conducted workshops for staff development.
- Facilitated communication between departments to streamline operations and improve collaboration.
- Managed volunteer recruitment, onboarding, and training processes to support program initiatives.
- Assisted in grant writing and funding proposals to secure financial resources for programs.
- Monitored program compliance with organizational policies and regulatory requirements.
SUD Counselor
The BAART
539 N Van Ness
03.2020 - 06.2023
- Provided individual and group counseling sessions to support client recovery and personal growth.
- Developed and implemented treatment plans tailored to client needs, enhancing therapeutic outcomes.
- Collaborated with multidisciplinary teams to coordinate care and ensure comprehensive service delivery.
- Conducted assessments and evaluations to identify client challenges and progress in treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Substance Abuse Specialist
Crestwood Behavioral Health-Kingsburg
Kingsburg, CA
09.2015 - 01.2020
- Conducted comprehensive assessments to evaluate clients' substance use and treatment needs.
- Developed and implemented individualized treatment plans for diverse client populations.
- Facilitated group therapy sessions, promoting peer support and recovery strategies.
- Collaborated with multidisciplinary teams to coordinate holistic care for clients.
- Provided crisis intervention support, de-escalating high-stress situations effectively.
Case Aide
Turning Point Inc
2369 South G St
03.2012 - 03.2016
- Supported case managers in assessing client needs and developing service plans.
- Coordinated client appointments, ensuring timely access to essential services.
- Maintained accurate documentation of client interactions and service delivery records.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
Driver Specialist
WestCare California
2772 S MLK
04.2008 - 11.2010
- Operated vehicles safely and efficiently in compliance with state regulations.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Coordinated transportation schedules to meet client needs and program requirements.
- Assisted in training new drivers on operational protocols and safety practices.
- Developed relationships with clients, providing exceptional service to enhance satisfaction rates.
Education
Associate of Science - Criminology
Fresno City College
Fresno, CA12-2019
High School Diploma -
Edison High
Fresno, CA06-1986
No Degree - Human Ervices
Fresno City College
Fresno, CA05-2018
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
- Client advocacy
- Positive attitude
- Conflict resolution
Certification
- [Area of certification] Training - [Timeframe]Substance
Timeline
Case Manager
WestCare
03.2024 - Current
Program Coordinator
Poverello House
06.2023 - 03.2026
SUD Counselor
The BAART
03.2020 - 06.2023
Substance Abuse Specialist
Crestwood Behavioral Health-Kingsburg
09.2015 - 01.2020
Case Aide
Turning Point Inc
03.2012 - 03.2016
Driver Specialist
WestCare California
04.2008 - 11.2010
Associate of Science - Criminology
Fresno City College
High School Diploma -
Edison High
No Degree - Human Ervices
Fresno City College