James Greer
Ocean Springs,MS
Summary
Quality-focused Managing Partner with a resilient and forward-thinking approach ready to bring 35 years of experience to new role at your organization. Decisive leader and strategic planner adept at building and leading high-performance teams. Veteran Managing Partner dedicated to expanding operations, delivering practical solutions and capitalizing on market trends. Entrepreneurial and hardworking professional with a forward-thinking focus on improving customer satisfaction and retention. Enterprising Managing Partner successful at maximizing profits through effective cost reductions and by building new revenue streams. Market-driven automotive industry leader and operational problem-solver. I have been ASE Certified in Engine Performance, Engine Repair, Brakes, Heating & A/C, Steering & Suspension, Electrical/Electronic Systems, and Automotive Parts Specialist
Overview
29
29
years of professional experience
Work History
Commercial Manager
AutoZone
Pascagoula, MS
02.2023 - Current
- Managed customer relationships to ensure satisfaction with services provided.
- Conducted research into new market opportunities and potential clients.
- Created reports summarizing sales data and customer feedback information.
- Identified areas of improvement in existing processes and procedures.
General Manager
Grand Tire
Pineville, LA
08.2016 - 01.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Technician/Safety Coordinator/Environmental Technician
Procter & Gamble Co
Pineville, LA
05.2011 - 07.2016
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Operated specialized diagnostic tools used to identify system faults.
- Analyzed data collected during testing to determine root cause of failure.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
General Manager
Firestone Complete Auto
Pineville, LA
05.1995 - 06.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Associate of Arts - Business Administration And Management
Delgado Community College
New Orleans, LA05-1988
Skills
- Customer Experience Management
- Customer Communication
- Strategic Initiatives
- Client Relationship Management
- Effective Customer Communication
- Sales And Market Development
- Process Improvement
- Conflict Mediation
- Project Management
- Decision-Making
- New Hire Training
- Intelligent Decision-Making
Accomplishments
- Many promotions and awards throughout the years in several fields
Websites
References
References available upon request.
Timeline
Commercial Manager
AutoZone
02.2023 - Current
General Manager
Grand Tire
08.2016 - 01.2023
Technician/Safety Coordinator/Environmental Technician
Procter & Gamble Co
05.2011 - 07.2016
General Manager
Firestone Complete Auto
05.1995 - 06.2016
Associate of Arts - Business Administration And Management
Delgado Community College
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