James Grove
Las Vegas,NV
Summary
Knowledgeable Bartender with proven history of enhancing guest experiences through innovative cocktail creations and efficient bar management. Successfully led team to consistently deliver high-quality service and maintain positive atmosphere. Demonstrated expertise in mixology and customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Bartender/Bar Manager
Persimmons Restaurant Group
08.2019 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Sales Supervisor
Oakley Store
10.2019 - 12.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Bartender/Bar Manager
Ocean One Bar and Grille
10.2019 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
BBA - Business Administration And Management
Indiana State University
Terre Haute, INCertification
Tam Card
Sheriffs Card
Serv Safe Certification
Timeline
Sales Supervisor
Oakley Store
10.2019 - 12.2024
Bartender/Bar Manager
Ocean One Bar and Grille
10.2019 - 03.2021
Lead Bartender/Bar Manager
Persimmons Restaurant Group
08.2019 - Current
BBA - Business Administration And Management
Indiana State University
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