James Guild
Kalama,WA
Summary
Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Proactive and hardworking individual focused on continuous operational improvement.
Overview
29
29
years of professional experience
Work History
T & D Operations Manager
PacifiCorp
09.2022 - Current
- Assisted in monitoring daily operations to ensure compliance with safety protocols.
- Participated in training sessions to learn operational systems and best practices.
- Collaborated with colleagues to streamline workflow processes and improve efficiency.
- Maintained accurate records of daily activities and operational performance metrics.
- Supervised 22 Journeyman Lineman and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked progress of pole, line and service conditions to stay compliant with the Oregon Public Utility Commission.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
Region Operations Program Manager
Lumen
02.2022 - 09.2022
- Responsible for 77 internal employees and 11 external vendors for residential fiber builds in Washington and Oregon.
- Developed strategic project plans to align with organizational goals.
- Facilitated regular team meetings to track progress and foster a culture of accountability.
- Mentored junior team members, providing guidance on best practices and professional development.
- Leveraged project management tools to monitor timelines, budgets, and resource allocations effectively.
Supervisor of Operations
Lumen
04.2014 - 02.2022
- Oversaw daily operations, ensuring alignment with company policies and standards.
- Mentored team members, fostering skill development and improving overall performance.
- Managed 16-24 represented employees while working within the parameters of the collective bargaining agreement.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Led the hiring process to fill 50 internal vacancies, interviewing over 250 potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Network Technician
Lumen
07.1996 - 04.2014
- Wrecked out and placed copper and fiber cable on overhead and in underground facilities. Placed/replaced poles and cross arms.
- Spliced and maintained copper and fiber facilities.
- Troubleshot and resolved complex network issues to maintain optimal performance and reliability.
- Installed cabling, wireless routers, and telephone systems for data communication networks.
- Provided training and mentorship to junior technicians, fostering skill development within the team.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Customer relationship management
- Goal setting
- Schedule management
- Regulatory compliance
- Process improvements
Member of:
Employer Line Rep on Oregon State Apprentice Committee
Member of the Northwest Lineman Rodeo Committee
Timeline
T & D Operations Manager
PacifiCorp
09.2022 - Current
Region Operations Program Manager
Lumen
02.2022 - 09.2022
Supervisor of Operations
Lumen
04.2014 - 02.2022
Network Technician
Lumen
07.1996 - 04.2014
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