James H. Alexander
Burlington
Ft. Pierce
20
years of professional experience
Results-oriented Retail Management professional skilled in leading store operations and driving sales growth. Focused on team collaboration and achieving results while adapting to changing needs. Expertise in inventory management, customer service, and staff training supports the creation of a positive shopping experience and optimizes store performance.
Work History
Store Manager
11 Months- Coordinated task assignments to optimize staffing levels, enhancing store performance and customer satisfaction.
- Spearheaded recruitment efforts by interviewing and hiring new employees based on strengths, preparedness, and work experience.
- Managed daily operational activities to support seamless workflow and maximize team performance.
- Supervised store operations with emphasis on inventory control, ensuring consistent product availability and reducing stockouts.
- Managed staff schedules to align with fluctuating operational requirements, ensuring adequate coverage.
- Implemented merchandising strategies to create inviting, well-organized retail space, increasing customer engagement.
- Analyzed theft patterns and established targeted strategies to effectively reduce shrinkage and protect company resources.
- Identified key areas for improvement through comprehensive review of monthly profit and loss (P&L) statements.
Store Manager
3 Years 1 Month- Identified and nurtured employee talents to elevate engagement and sustain competitive advantage.
- Developed and communicated performance expectations for staff while implementing strategic improvement plans to meet organizational goals.
- Encouraged a unified team approach to achieve common sales service standards and drive productivity improvements.
- Coordinated task assignments to optimize staffing levels and enhance store performance standards.
- Implemented and sustained merchandising strategies to create an inviting and well-organized retail space.
- Collaborated with department heads to establish and enforce operational policies that align with strategic objectives.
- Analyzed training needs and implemented performance assessments to support continuous professional development of team members.
- Analyzed theft patterns and established targeted strategies to effectively reduce shrinkage and protect company resources.
Assistant Store Manager
4 Years 2 Months- Developed and implemented training programs focused on store policies, effective sales techniques, and procedural updates.
- Managed daily operations to ensure seamless workflow and support team performance.
- Achieved team effectiveness through strategic skill evaluations and impactful performance reviews. Facilitated team building and enhanced employee performance through structured evaluations.
- Managed employee scheduling based on availability and implemented adjustments to ensure shift coverage.
- Evaluated store reports to identify performance trends, support sales growth, and reduce controllable expenses.
- Analyzed and addressed customer service challenges through comprehensive and swift responses to escalated inquiries.
- Facilitated discussions to resolve employee concerns and conflicts, improving workplace morale.
Hair Salon Assistant
6 Months- Created updos and special occasion hairstyles for weddings, proms, and other events.
- Colored hair using a variety of techniques including highlighting, balayage, and ombre.
- Performed chemical services including perms and relaxers following safety procedures.
- Consulted with clients to align hairstyle recommendations with desired outcomes, ensuring personalized service.
- Recommended tailored professional hair care products to enhance client satisfaction and meet individual needs.
- Demonstrated use of styling products to clients for at-home hair care routines.
- Advised clients on effective management of diverse hair types and conditions, fostering client confidence in hair care.
Assistant Store Manager
7 Years 11 Months- Directed daily operations with a focus on enhancing efficiency, fostering team collaboration, and implementing process improvements.
- Resolved escalated complaints with thorough and prompt solutions, directly enhancing customer satisfaction.
- Evaluated employee skills to align team capabilities with organizational goals and fostered cohesive staff teams for project success through comprehensive performance reviews and constructive feedback.
- Reviewed performance data to uncover improvement areas and drive strategic modifications for enhanced outcomes.
- Analyzed operational trends and modified staff schedules to effectively respond to changing demand.
- Engaged with employees to implement HR initiatives and address staff feedback, promoting a supportive workplace culture.
- Mediated employee disputes and addressed concerns to promote a supportive and collaborative atmosphere.
Department Manager
3 Years- Oversaw operations to ensure adherence to quality standards and enhance service delivery.
- Oversaw team dynamics to align efforts with organizational goals and improve overall productivity.
- Designed and delivered training programs aimed at enhancing team competencies and expertise.
- Facilitated task assignments and coordinated schedules to ensure seamless execution of daily employee activities and functions.
- Managed product stocking and rotation to enhance sales displays and increase customer engagement.
- Facilitated efficient inventory storage and product management to enhance operational workflow.
- Monitored cash levels at checkout stations to ensure operational efficiency and facilitate customer transactions.
Education
License - Cosmetology
Bachelor of Arts - Spanish Language And Literature
Skills
Store Operations Management
Retail Operations Management
P&L management
Revenue optimization
Sales Forecasting
Inventory & Supply Chain Management
Operational Excellence
Strategic Business Planning
Team management
Inventory & Supply Customer Servicehain Management
Employee Development
Shift Management
Bilingual Communication (English & Spanish)
C
Timeline
Store Manager
Burlington
05.2025 - 04.2026Read More
Store Manager
Burlington
04.2022 - 05.2025Read More
Assistant Store Manager
Burlington
02.2018 - 04.2022Read More
Hair Salon Assistant
Red Door Salon And Spa By Elizabeth Arden
05.2017 - 11.2017Read More
Assistant Store Manager
Burlington
05.2009 - 04.2017Read More
Department Manager
Burlington
05.2006 - 05.2009Read More
University of South Florida
Bachelor of Arts from Spanish Language And Literature
Read More
Empire Beauty School
License from Cosmetology
Read More
CONTACT
- Ft. Pierce, FL 34982
- 3217504140
- Jameshenryalexander@yahoo.com