James Hanko
Gilroy,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Leslie's Pool Supplies
05.2022 - 07.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Foot Locker
02.2019 - 03.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Coaching and motivating your team to inspire top performance and an exceptional customer service.
- Executed standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
- Executed plans to drive key performance indicators to maximize profitability.
- Enhanced brand loyalty by empowering team to create a natural and personable experience for customers.
- Acted as a partner between customer focus and leads by example with clear and engaging communication.
- Ensured visual directives and standards are maintained.
Claim Specialist
Mitchell International
04.2013 - 02.2019
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Streamlined the claims process by developing standardized document templates, improving overall efficiency and consistency.
Education
High School Diploma -
Gilroy High School
Gilroy, CASkills
- Advertising and Marketing
- Program Administration
- Distribution Management
- Vendor Sourcing
Timeline
General Manager
Leslie's Pool Supplies
05.2022 - 07.2023
Operations Manager
Foot Locker
02.2019 - 03.2020
Claim Specialist
Mitchell International
04.2013 - 02.2019
High School Diploma -
Gilroy High School