To use my 25+ years of experience in sales and marketing to bring everyone to the same table. This helps create a solid team that will assist the entire sites in its objectives and goals. Being a former Sales agent and a Marketer helps me make a really strong team. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
JAMES HAPPY FRANKLIN
Orlando,FL
Summary
Overview
36
years of professional experience
Work History
Blue Green Resorts
Supervisor
09.2021 - 09.2024
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Diamond Resorts International - Orlando Office
Salesperson- In'House Marketing
01.2019 - 07.2020
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
Happy Marketing
Broker and Owner
07.2014 - 12.2017
Job overview
- Managed team of 12 professionals
- Spearheaded Field Marketing, managing all events from FL to LA, and training staff when needed.
Grand Crown Resorts
Director of Marketing
12.2013 - 07.2014
Job overview
- Planned, prepared, and devised work schedules, observed and evaluated workers' performance, trained employees, and managed hiring and discharging.
Bluegreen Resorts
Field Marketing Manager
04.2013 - 12.2013
Job overview
- Reviewed processing schedules to determine staffing requirements, hired, trained, evaluated, and discharged staff.
Silverleaf Resorts, Sales Agent
SR Field Marketing Manager
03.2012 - 05.2013
Job overview
- Hired, trained, evaluated, and discharged staff, interpreted work procedures, and made recommendations to management.
Bluegreen Resorts
In House Marketing Manager
06.2011 - 02.2012
Job overview
- Reviewed processing schedules, hired, trained, evaluated staff, and prepared production and payroll reports.
Wyndham Vacation Ownership (Worldmark)
SR Resort Host
04.2010 - 04.2011
Job overview
- Maintained a 55% penetration on owners and guests, recognized as top Resort Host multiple times.
Wyndham Vacation Ownership
CMP Marketing Manager
08.2008 - 04.2010
Job overview
- Observed and evaluated workers' performance, trained employees, and managed hiring and discharging.
Wyndham Vacation Ownership
Marketing Manager
10.2006 - 08.2008
Job overview
- Planned work schedules, observed performance, trained employees, and managed hiring and discharging.
Wyndham Vacation Ownership
SR Marketing Manager
10.2004 - 10.2006
Job overview
- Managed frontline and in-house operations, produced over budget, and handled scheduling and training.
Wyndham Vacation Ownership
Sales Agent
03.2002 - 10.2004
Job overview
- Promoted to In-house sales line, trained to become a sales manager, and recognized as Salesperson of the Month.
Wyndham Vacation Ownership
Outside Public Contact, Discovery Sales and Discovery Manager
01.2000 - 01.2002
Job overview
- Closed all Discovery Sales, tripled closing rate, and trained the entire Discovery Team.
Prince Hospitality
Outside Public Contact & Outside Public Contact
01.1997 - 01.2000
Job overview
J&J Attractions
Outside Public Contact & Outside Public Contact Manager
01.1995 - 01.1997
Job overview
Island One Marketing
Outside Public Contact
01.1989 - 01.1995
Job overview
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Monitoring and Improvement
Timeline
Supervisor
Blue Green Resorts
09.2021 - 09.2024
Salesperson- In'House Marketing
Diamond Resorts International - Orlando Office
01.2019 - 07.2020
Broker and Owner
Happy Marketing
07.2014 - 12.2017
Director of Marketing
Grand Crown Resorts
12.2013 - 07.2014
Field Marketing Manager
Bluegreen Resorts
04.2013 - 12.2013
SR Field Marketing Manager
Silverleaf Resorts, Sales Agent
03.2012 - 05.2013
In House Marketing Manager
Bluegreen Resorts
06.2011 - 02.2012
SR Resort Host
Wyndham Vacation Ownership (Worldmark)
04.2010 - 04.2011
CMP Marketing Manager
Wyndham Vacation Ownership
08.2008 - 04.2010
Marketing Manager
Wyndham Vacation Ownership
10.2006 - 08.2008
SR Marketing Manager
Wyndham Vacation Ownership
10.2004 - 10.2006
Sales Agent
Wyndham Vacation Ownership
03.2002 - 10.2004
Outside Public Contact, Discovery Sales and Discovery Manager
Wyndham Vacation Ownership
01.2000 - 01.2002
Outside Public Contact & Outside Public Contact
Prince Hospitality
01.1997 - 01.2000
Outside Public Contact & Outside Public Contact Manager
J&J Attractions
01.1995 - 01.1997
Outside Public Contact
Island One Marketing
01.1989 - 01.1995
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