Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

James Harvell

Webster,TX

Summary

Committed to providing excellent customer service through warm and welcome environment and caring attitude.


Reliable professional with 5+ years of experience handling customer needs.


Knowledgeable, dedicated and offering superior skills in customer service.

Overview

12
12
years of professional experience

Work History

Technician's Assistant

Sam's Club
09.2024 - Current
  • Collaborated with team members on large-scale projects, ensuring timely completion and high-quality results.
  • Reduced repair costs by identifying opportunities for cost-effective solutions without sacrificing quality or safety standards.
  • Expedited repair timescales through efficient identification of required replacement parts using schematics or product manuals.
  • Strengthened communication between departments through proactive sharing of relevant information regarding equipment status or project updates.

Ambassador

Holiday Inn Club Vacations Resort
03.2023 - 06.2024
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

Utility Clerk

Cracker Barrel Restaurant
10.2013 - 08.2017
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
  • Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.

Education

Liberal Arts (Psychology/Criminal Justice)

University of Mississippi
University, MS

Associate of Arts - Gender Studies

Northeast Mississippi Community College
Booneville, MS
12-2025

High School Diploma -

Biggersville High School
Corinth, MS
05-2013

Skills

  • Customer service
  • Problem-solving
  • Verbal and written communication
  • Customer interaction
  • Customer rapport
  • Team Training
  • Attention to detail
  • Works Well Under Pressure
  • Critical thinking
  • Multitasking and organization
  • Written/Verbal communication

Interests

  • Customer service, psychology or related field, enthusiast, passionate about exploring the latest advancements and innovations
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Supporting STEM education initiatives and mentorship programs

Languages

English
Full Professional

Timeline

Technician's Assistant

Sam's Club
09.2024 - Current

Ambassador

Holiday Inn Club Vacations Resort
03.2023 - 06.2024

Utility Clerk

Cracker Barrel Restaurant
10.2013 - 08.2017

Liberal Arts (Psychology/Criminal Justice)

University of Mississippi

Associate of Arts - Gender Studies

Northeast Mississippi Community College

High School Diploma -

Biggersville High School

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