James Haywood
Jr. Network Analyst
Aberdeen,NC
Summary
Recent graduate with foundational knowledge in Computer Engineering, majoring in networking, and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Looking for entry level positions in networking support.
Overview
1
1
years of professional experience
Work History
Togo Specialist
Olive Garden
03.2024 - Current
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
Network Analyst Intern
Atex Technologies
05.2023 - 01.2024
- Developed documentation on network configurations, processes, and procedures for easy reference by team members.
- Contributed ideas during brainstorming sessions that led towards innovative solutions addressing unique challenges faced by the company''s evolving networking environment.
- Proactively identified areas where improvements could be made, and presented recommendations to senior staff for consideration.
- Coordinated with cross-functional teams to complete time-sensitive projects without compromising quality or functionality.
- Participated in capacity planning exercises to accurately predict future network requirements.
- Consistently met or exceeded performance objectives while maintaining a high level of professionalism and dedication throughout the duration of the internship.
- Provided remote support for branch offices, ensuring uninterrupted connectivity between locations.
- Performed routine maintenance tasks such as firmware upgrades, hardware replacements, and configuration backups to maintain optimal performance levels across the entire network infrastructure.
Foreman
The Sod Man
03.2017 - Current
- Developed lasting customer relationships and grew network over time.
- Supervised team member performance to meet client deadlines and requirements.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Maintained grounds by trimming, weeding, and general clean-up.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Performed planting, watering, mulching, and edging of lawns.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Enhanced landscape aesthetics by designing and implementing various hardscape and softscape projects.
Education
Associate of Applied Science - Computer Engineering Technology - Networking
Sandhills Community College
Pinehurst, NC07-2024
Skills
- Strong multitasking
- Cleanliness
- Complaint resolution
- Initiative-taking
- Problem-solving aptitude
- Reliability
- Adaptability
- Professionalism
Timeline
Togo Specialist
Olive Garden
03.2024 - Current
Network Analyst Intern
Atex Technologies
05.2023 - 01.2024
Foreman
The Sod Man
03.2017 - Current
Associate of Applied Science - Computer Engineering Technology - Networking
Sandhills Community College