JAMES HELBING
Dallas,GA
Summary
Hands-on operations/logistics manager with strong employee relations focus
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express Corporation
Austell, GA
01.2018 - Current
- LINEHAUL (2021-2024) (2025-CURRENT)
- Built linehaul team relationships by working with contractors to meet customer delivery and pick up needs. Communicated any service disruptions and any variables to avoid potential service failures.
- Promoted strong customer focus by executing tasks seamlessly and without interruptions to meet customer obligations. Coordinated with other stations to confirm service was met through consistent meet points when service disruption was eminent.
- Built checks and balances for P&D to make sure daily Delivery and Pick-ups schedules were adhered to and follow up with contractors as needed.
- Instituted consistent transportation movement through installation of meet points to make sure all linehaul lanes were covered and on-time.
- Fostered a safety conscious department through quarterly inspections of equipment to identify and correct safety issues. Maintained 100% accuracy on station QVI's. Worked with contractors to keep equipment and service providers current and up to date on all Federal, State and company regulations and compliance.
- Championed linehaul values and standards by assisting with BCSA through inventory record keeping and audits, maintaining 100% accuracy.
- OUTBOUND- DAY AND TWILIGHT SORT (2018-2021), PRELOAD (2024-2025)
- Strong supportive team member and cooperative colleague by moving to another sort in time of operational needs.
- Built successful employee relations through straightforward engagement and recognition.
- Developed a safety first culture through activities and employee involvement to identify risks. Reduced injuries in areas to zero.
Operations Management - Business Manager, Preload MGR
UPS
Roswell, GA
01.1998 - 01.2018
- Oversaw logistics and supply chain of up to 140,000 packages and freight per day. Managed operations with up to 200 employees, exempt and non-exempt.
- Drove performance results by identifying Key Performance Indicators, conducting elemental time studies and performing work measurements. Established strategic plans to exceed balance scorecard goals.
- Built successful employee relations by being honest and straightforward about employee responsibilities and coaching employees toward achieving clear, established goals. Developed a team approach by identifying, hiring, and promoting skilled and qualified employees. Directed business review meetings with staff.
- Contributed to business retention by conducting customer visits and resolving concerns and developed new business relationships.
- Managed and coordinated activities between different operations to identify barriers and assist in streamlining workforce to eliminate waste while increasing productivity and decreasing service disconnects.
- Used data to reconfigure building line-up, increase flow rates, stagger operational start times, and increase volume availability. Resulted in increase of preload production by 8 pieces per hour, decrease in service provider excess hours (.17 hours per driver per day approx.: .17 hours or $191,250 per year), decrease in service failures by 50% per day, mileage reduction, and increase in in feeder trailer pull times to 99.5%.
- Fostered a safety conscious work environment. Applied processes to communicate risks, root causes, and activities to drive a safety-first culture. Increased safety committee involvement on daily activities and used area observations to identify at risk behaviors.
- Led safety program that resulted in district-wide decrease in all crashes and costs for a quarter (7 less injuries; 10 less vehicle crashes), enabling managers to quickly identify and ameliorate at risk behaviors.
- Decreased auto accidents and over-allowed hours by implementing telematics and training managers in how to use the data to identify time loss and driver issues then having supervisors retrain drivers accordingly.
- Decreased injury frequency, reduced vehicle crashes, resulting in a cost savings of $100,000+.
- Reduced labor settlements by $75k and decreased overall payout through reconciliation of labor disputes. Increased overall charity giving year to year, serving as divisional charity giving liaison.
Education
Bachelor Degree - Business Administration- Management
Georgia State University
Atlanta, GASkills
- Lean Six Sigma
- Cost Reduction
- Quality Assurance and Control
- Safety and Regulatory Compliance
Accomplishments
- Built linehaul team relationships by working with contractors to meet customer delivery and pick up needs.
- Promoted strong customer focus by executing tasks seamlessly and without interruptions to meet customer obligations.
- Instituted consistent transportation movement through installation of meet points to make sure all linehaul lanes were covered and on-time.
- Fostered a safety conscious department through quarterly inspections of equipment to identify and correct safety issues.
- Championed linehaul values and standards by assisting with BCSA through inventory record keeping and audits, maintaining 100% accuracy.
- Strong supportive team member and cooperative colleague by moving to another sort in time of operational needs.
- Built successful employee relations through straightforward engagement and recognition.
- Developed a safety first culture through activities and employee involvement to identify risks. Reduced injuries in areas to zero.
- Supported a strong customer focus by increasing package visibility, improved scanning to highest sort rates of 99.8%.
- Drove performance results by establishing a team concept to increase small's production by 100%.
- Instituted an alternative plan to assist other sorts in meeting production during economic struggles.
- Decreased service failures through prompt action and communication with other departments. Maintained above 99.5% trailer load pull times to keep transportation lanes on time.
- Developed a daily pickup plan to help eliminate service failures during unprecedented barriers and hurdles. Moved customer trailers to HUBS to ensure timely movement of packages.
Certification
- ORION School and Implementation - 2015
- Dispatch Optimization School - 2014
- Telematics Trainer - 2011
- Elemental Time Studies - 2009
- 340 Method Master Trainer - 2005
- Supervisor Mentor -2004
- Safety Leadership School - 2013
- Management Leadership School -2008
- Space & Visibility/ SWM Trainer
Timeline
Operations Manager
Federal Express Corporation
01.2018 - Current
Operations Management - Business Manager, Preload MGR
UPS
01.1998 - 01.2018
Bachelor Degree - Business Administration- Management
Georgia State University
AWARDS
Bravo Zulu Award 2021, Best in Class Business Manager 2014, 2016, 2017, Best in Class Safety Injury Center- 2015, 2017, Best in Class safety Auto Crash Center - 2010, 2011, 2014, 2016, Best in Class Preload 2008, 2009, Top 5 South Atlantic District Supervisor of the Year - 2001-2006