JAMES HICKEY
Field Service Technician
Brick,NJ
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Experienced safety focused laborer with 8 years of experience in construction of Gas Pipelines in New York City working with National Grid and Con Edison. Hardworking Laborer bringing 8+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
10
10
years of professional experience
Work History
Field Service Technician
IWT
Hazlet, NJ
06.2022 - Current
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Developed and implemented customized service plans to meet customer needs.
- Responded quickly to emergency maintenance requests for timely on-call support.
Laborer
Hallen Construction Company
Queens , NY
04.2014 - 05.2022
- Worked alongside team to accomplish work goals according to schedule.
- Performed general housekeeping and cleaning tasks.
- Prepared job sites by removing debris and setting up materials and tools.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Utilized construction tools and machinery to effectively complete job site projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
- Observed site safety rules to maximize protections for team members and equipment.
- Maintained organized and clean work areas at all times on job sites.
- Understood and followed verbal and written instructions to complete work correctly.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Mixed and poured concrete for variety of projects.
- Provided labor support to carpenters, masons and other skilled trades.
- Followed instructions and safety protocols to prevent accidents and injuries.
Package Handler, • Package Handler
UPS
04.2013 - 04.2014
- Organize daily packages into their coordinating units
- Work closely with all departments of the assembly line to ensure a smooth transition
- Document completed work and report daily to supervisor
Education
Union County College for Business
Roselle Catholic High School
Skills
Technical Analysis
Issue escalation
Project Management
Customer Relations
Accomplishments
- CT71 Excavation & Back fill CT70 Properties of Natural Gas and Abnormal Operating Conditions CT34 Performing a pressure Test one Pipeline
- CT08 Visually inspection for Internal Corrosion; -CT11D, 12D & 17D – Pipe coatings (wax tape)-CT11F, 12F, &17F – Pipe coatings (cold applied tape)-CT14B- Installing/Replacing an Anode on a Pipeline-CT23&24 – Inspecting the condition of Exposed Pipeline-CT31A – Installation of Pipe: Storage, Handling and Inspection of Pipe: General Knowledge-CT31B – Installation of Pipe: Install Pipe in a Ditch - CT36 & 47 – Abandonment of Facilities - CT37B – Tapping Cast Iron Pipe with Specialized Equipment - CT37C – Tapping Steel Pipe with Specialized Equipment- CT40 – Install/Replace tracer wire- CT49.1/49.2 – Mechanical Joining of Pipe other than Plastic (Threaded and Flange)- CT 49.3 – Mechanical Joining of Pipe other than Plastic (Compression)- CT50/51 – Joining Plastic Pipe-Bolted (Bolt On) Fitted Mechanical Couplings - CT50/51 – Joining Plastic Pipe- Stab Fitting- Mechanical Couplings-CT50/51 – Joining Plastic Pipe – Compression Fitting- Mechanical Couplings - CT50/51- Joining Plastic Pipe – Nut Follower (Threaded Fitting) – Mechanical Couplings- CT51D – Tapping Using Plastic and Steel Self Tapping Tees - CT52H.B – Inspect Plastic Pipe Fusion Joint (Visual Inspection Only- Butt Fusion – 1 year)- CT52H.D- Inspect Plastic Pipe Fusion Joint (Visual Inspection Only-Saddle Fusion – 1 Year)
Timeline
Field Service Technician
IWT
06.2022 - Current
Laborer
Hallen Construction Company
04.2014 - 05.2022
Package Handler, • Package Handler
UPS
04.2013 - 04.2014
Union County College for Business
Roselle Catholic High School