JAMES HOUSER
Gardnerville
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
10
10
years of professional experience
Work History
Customer Service & Sales Agent
Heavenly resort
12.2022 - 03.2026
- Processed reservations and managed customer accounts efficiently.
- Handled guest complaints and resolved issues to ensure satisfaction.
- Assisted guests with inquiries and provided information about resort amenities.
- Sold lift tickets and passes while providing customers with essential mountain information.
Sales Associate
Hertz Car Rental
Helena
06.2017 - 06.2019
- Processed customer rentals and consulted with customers to identify suitable rental options and necessary insurance or ancillary benefits.
- Assisted customers with vehicle selection and rental agreements.
- Processed rental transactions using company software and payment systems.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of rental vehicles on the lot.
Hunter Harvest Survey Caller
Montana Fish, Wildlife & Parks
Helena
12.2015 - 05.2016
- Contacted licensed sportsmen and sportswomen to gather insights on hunting moose, bighorn sheep, mountain goat, deer, elk, antelope, wolves, turkeys, and upland game birds.
- Collected data to support Montana Fish Wildlife and Parks in managing wildlife populations effectively.
- Conducted wildlife surveys to monitor animal populations and habitats.
- Collaborated with teams to develop conservation strategies for local ecosystems.
- Educated the public on hunting regulations and wildlife management practices.
Education
Some College (No Degree) -
Butte College
Oroville, CASkills
- Customer relations management
- Sales techniques
- Customer account management
- Reservation processing
- Conflict resolution
- Excellent time management skills
- Team leadership
Timeline
Customer Service & Sales Agent
Heavenly resort
12.2022 - 03.2026
Sales Associate
Hertz Car Rental
06.2017 - 06.2019
Hunter Harvest Survey Caller
Montana Fish, Wildlife & Parks
12.2015 - 05.2016
Some College (No Degree) -
Butte College