Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
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JAMES IVERS

Allegan,MI

Summary

Knowledgeable and dedicated customer service professional with proven experience in the customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Service Coordinator

Meijer
07.2023 - Current
  • Operated cash register for cash, check and credit cardtransactions with 100% accuracy.
  • ● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • ● Checked prices for customers and processed items sold by scanning barcodes.
  • ● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Transportation Security Officer

12.2022 - 04.2023
  • Helped organize passengers' luggage into bins to scan in the x-ray
  • Able to read customers' identification and make sure the legitimacy of the license or passport
  • Engaged customers with a positive behavior and tone to make sure they were safe through security
  • Followed procedures to keep the passengers safe
  • Helped on the walk-through metal detector, AIT machine, and helped with pat-downs if needed
  • Participated in morning routine meetings to help with the number of passengers and what to expect, or to address any questions or concerns.

Carmax Customer Experience Consultant

10.2021 - 07.2022
  • Engaged with customers with vital behaviors with regards to transfer, vehicle specific applications
  • Focused on making an iconic experience
  • Weekly meetings on behaviors and how to keep improving
  • Reserved vehicles
  • Went over documents of approval when doing curbside or home delivery
  • Made strong relationships with the team and the customers.

Consumer Cellular- Customer Service Representative

08.2020 - 10.2021
  • Engaged with the elderly demographic in terms of customer service phone service
  • Took 60 calls a day in terms of sales, troubleshooting, adding lines, taking lines off of plans
  • Taking thorough notes throughout the account on the assistance that was performed
  • Weekly meetings to meet with numbers, goals, and moving forwards on how to handle with behaviors.

Service Coordinator

Meijer
08.2019 - 03.2020
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.

Education

Davenport University
01.2019

Graduate of Carmel Catholic High School
01.2016

Skills

  • Data Analysis
  • Team building
  • Regulatory Compliance
  • Operational Improvement
  • Customer service
  • Point of sale knowledge
  • Product upselling
  • Excellent interpersonal skills
  • Great written and verbal communication
  • Reliability
  • Quick-witted learner

Accomplishments

  • Supervised team of 70 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Volunteer Experience

  • Feed My Starving Children 2012-2016
  • Warren Special Recreation Association 2015-2016
  • Special Olympics Track 2012-2015
  • Special Olympics Bowling 2012-2015

Timeline

Service Coordinator

Meijer
07.2023 - Current

Transportation Security Officer

12.2022 - 04.2023

Carmax Customer Experience Consultant

10.2021 - 07.2022

Consumer Cellular- Customer Service Representative

08.2020 - 10.2021

Service Coordinator

Meijer
08.2019 - 03.2020

Davenport University

Graduate of Carmel Catholic High School
JAMES IVERS