JAMES JACKSON
Columbia,MD
Summary
Operations Manager Supervisor with over 20 years of producing immediate results upon entering underperforming organizations and highly competitive markets. Respected for designing smart business plans, simplifying processes, stopping ineffective practices, and progressing executive teams/boards outside their comfort zones to achieve outstanding results. Consistent track record of quickly resolving bottlenecks and reversing financial losses while running large, complex operations. Sustainable Success Strategic & Adaptive Business Planning Investor & Client Relations Market Share Growth Demand Forecasting & Trend Analysis Training and Development Dynamic Leadership Hiring and Retention Quality Assurance Policy Implementation Financial Management CCTV Systems
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager Trainer
Auto Plus Warehouse
Crofton, MD
01.2016 - Current
- Led weekly calls to discuss operational structures that include KPI goals, safety standards, and budgetary guidelines.
- Traveled to multiple states to train managers on company's latest software system.
- Introduced series of process improvements designed to elevate customer connection and add value to sales process increasing revenue by 10%.
- Initiated dialogue with managers in multiple locations in devising universal standards for customer satisfaction and procedures ultimately enhancing bottom-line profitability.
- Stabilized high-employee turnover by taking mentoring and coaching approach with employees, giving consistent feedback on strengths and developmental opportunities.
- Showed community support by attending local networking events strengthening ties with neighborhood.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Handled day-to-day shipping and receiving.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Managed scheduling and task delegation for 40 member warehouse team.
- Established vision and master plan for regional supply chain end-to-end structure, sourcing and delivery
- Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network
- Applied supply chain management knowledge to provide sourcing and influence electronic mediated environments
- Challenged teams to improve performance within distribution network to meet inventory targets
Retail Training Store Manager
Fivebelow
, MD
01.2009 - 12.2015
- Led organization in exceeding ambitious sales objectives with fresh merchandising and promotional campaign for multiple locations.
- Infused new energy into sales organization with on-site training, testing, and collaboration of junior employees to surpass sales goals.
- Created business plans based on volume projections and previous years' business to exceed financial goals.
- Stopped uncontrollable shrinkage and cash discrepancies by conducting thorough and consistent stores audits.
- Developed advertising solutions with district manager heightening brand visibility and delivering higher than average customer satisfaction results.
- Built credibility and trust by knowing products inside out, providing clear and accurate advice, setting expectations while reversing inconsistencies and historically negative experiences that had soured relationships with customers in past.
- Developed processes and procedure documents, allowing employees to perform their tasks in consistent, repeatable manner.
- Accountable for providing assurance and monitoring reviews, validating process efficiency along with benchmarking best practices while providing results and outcomes to various business units.
Loss Prevention Specialist
Party City Holdco Inc
Gaithersburg, MD
03.2004 - 12.2008
- Trained associates on POS and receiving operational controls with goal to reduce shrink and improve customer experience.
- Completed daily, weekly, and monthly audits in areas covering operations, loss prevention and merchandising.
- Investigated and resolve internal/external theft and fraud cases through utilization of CCTV, floor observation and working closely with store leadership.
- Reputed for displaying calm demeanor in crisis situations including safety hazards and threats to life or property reducing injury and escalations.
- Boosted operational workflow with centralized training initiative for internal staff and clients reducing repetition.
- Raised bar with improved loss control strategies that focused on building solid relationships with customers.
- Completed loss control surveys for underwriting information and evaluation
- Collaborated with law enforcement to report crime and suspicious activity
- Collaborated with law enforcement in investigating and solving theft and fraud cases
Education
No Degree - CPIM
ASSOCIATION FOR SUPPLY CHAIN MANAGEMENT
Chicago, ILHigh School Diploma -
Mary Margaret Washington
Washington,DC06.1994
Skills
- Effective leader
- Coaching and mentoring
- Employee scheduling
- Relationship building
- Inventory management
- Microsoft Office
- Staff training/development
- Delegation
- Client account management
- Conflict resolution
- Supply chain distribution
- Multitasking Abilities
- Warehouse Management System experience
- Supply Chain Management
Affiliations
- APICS – Association for Supply Chain Management
Certification
- Warehouse Management: Inventory,Stock and Supply Management.
- Alison - February 23,2022
Timeline
Operations Manager Trainer
Auto Plus Warehouse
01.2016 - Current
Retail Training Store Manager
Fivebelow
01.2009 - 12.2015
Loss Prevention Specialist
Party City Holdco Inc
03.2004 - 12.2008
No Degree - CPIM
ASSOCIATION FOR SUPPLY CHAIN MANAGEMENT
High School Diploma -
Mary Margaret Washington