James Jarvis
Summary
Experienced in hospitality, retail, and pest control management with over 10 years as a customer service and operations leader. Skilled in staff training, customer relations, and process optimization. Proven ability to lead teams, resolve customer concerns, and enhance service operations. Dedicated to providing exceptional guest experiences and streamlining operations for efficiency and growth. Passionate about delivering outstanding service and driving organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Moxie Pest Control
09.2023 - Current
- Led a team of customer service and field experts, ensuring high customer satisfaction
- Managed service operations, scheduling, and customer retention strategies
- Trained and mentored employees in service delivery, safety, and company policies
- Oversaw inventory management and fleet maintenance
Branch Manager
Moxie Pest Control
02.2023 - 08.2023
- Supervised customer service teams to drive sales and improve customer retention
- Managed inventory, equipment, and service quality assurance
- Ensured adherence to company culture, policies, and best practices
Service Manager
Moxie Pest Control
03.2022 - 01.2023
- Provided leadership for technicians in commercial and residential pest control
- Implemented quality control measures to ensure customer satisfaction
- Oversaw technician training and career development
Lodging Supervisor
Copper Mountain Ski Resort
12.2011 - 11.2014
- Supervised front desk operations and guest services for ski resort lodging
- Managed seasonal staff hiring, training, and scheduling
- Provided hospitality solutions to enhance guest experiences
ESL Instructor
Teach and Learn in Korea (TaLK)
08.2008 - 07.2010
- Developed and implemented English curriculum for elementary students
- Received 'Teacher of the Semester' award for excellence in education
Education
Bachelor of Arts - English Education
The University of Texas at Arlington
Arlington, TX08-2013
Skills
- Customer Service & Hospitality Leadership
- Staff Training & Development
- Conflict Resolution & Problem Solving
- Operations & Inventory Management
- Parks & Recreation Service Coordination
- Reservation & Cash Handling Systems
- Microsoft Office & CRM Software
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Accomplishments
- Received the “Branch Manager of the Year Award 2024” for exemplary performance and recognition for the highest OPX achievement in the company.
- Received the “Rookie of the Year Award 2023” for exemplary performance and recognition for the most improved branch across all KPIs in the company.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Improved employee satisfaction and reduced turnover.
- Supervised team of 50+ staff members.
Certification
- Responsible Certified Applicator (Current)
- Certified Commercial Applicator (General Pest, Termite, Lawn & Ornamental, Weed Control)
Awards
- Lawn Care Leads Competition Winner, 07/01/24, Winner - All Branches
- Teacher of the Semester, 01/01/16, ELS Language Center, UT Dallas
- TaLK Scholarship Recipient, 01/01/08, Teach and Learn in Korea
Languages
Spanish
Limited Working
Korean
Limited Working
English
Native or Bilingual
Timeline
Branch Manager
Moxie Pest Control
09.2023 - Current
Branch Manager
Moxie Pest Control
02.2023 - 08.2023
Service Manager
Moxie Pest Control
03.2022 - 01.2023
Lodging Supervisor
Copper Mountain Ski Resort
12.2011 - 11.2014
ESL Instructor
Teach and Learn in Korea (TaLK)
08.2008 - 07.2010
Bachelor of Arts - English Education
The University of Texas at Arlington
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