James Keown
Warner Robins,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
Macon, GA
08.2021 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Completed required investigations on referred files within established timeframes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
Corrections Deputy
Houston County Sheriff's Office
Perry, GA
02.2017 - 07.2021
- Participated in rehabilitation of offenders by scheduling work assignments, educational opportunities and counseling.
- Maintained security of institution and kept order for over 80 inmates between ages of 18 and 80.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Inspected cells and conducted random searches of common areas.
- Detected potential threats and quickly defused conflicts.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
Assistant Store Manager
Marghie's Asian Market
Warner Robins, GA
01.2012 - 12.2017
- Managed schedules, customer service and project planning.
- Suggested additional items to every customer to increase sales.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed, trained and supervised employees.
- Family Owned business
Education
Associate of Science - Information Technology
05.2012
Bachelor of Arts - Computer And Information Sciences
- 100+ Completed credit hours
Skills
- Complex Problem Solving
- Complex Mathematics
- Report Writing
- Critical Thinking
- Claims Processing
- Decision Making
Accomplishments
- Consistently produced outstanding results when pursuing company quota pertaining workload per day.
- Excellent interpersonal skills from both customer service and law enforcement role.
Affiliations
- Eagle Scout Award Recipient
- Order of the Arrow Honor Society
Certification
- Various insurance license for several states in the Southeast Region of the United States - 2021-2023
Timeline
Claims Adjuster - GEICO
08.2021 - Current
Corrections Deputy - Houston County Sheriff's Office
02.2017 - 07.2021
Assistant Store Manager - Marghie's Asian Market
01.2012 - 12.2017
Central Georgia Technical College - Associate of Science, Information Technology
University of West Georgia - Bachelor of Arts, Computer And Information Sciences