James Kirkeide
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Bookkeeper
King Soopers
12.2021 - Current
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits and money logs.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Organized and oversaw All transactions totaling over 1.5 million dollars per week.
Customer Service Representative
King Soopers
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Handled western union and bill pay transactions (money orders, money transfers, and utility payments).
- Multitasked in multiple different areas on front end filling holes where needed while also managing customer service
- Handled customers in fast-paced Retail setting in coordination with solid team of 3 customer service associates
Cashier
King Soopers
06.2021 - 08.2021
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers and helped determine their needs.
- Operated in fast paced, chaotic environments, handling over 300 customers per day.
Education
Bachelor of Arts - Cybersecurity
CSU Global
Online 05.2026
Associate of Arts - Business
Front Range Community College
Longmont, CO12.2022
High School Diploma -
Mead High School
Longmont, CO05.2018
Skills
- Sales Support
- Data Entry
- Appointment Scheduling
- Information Security
- Scheduling
- Help Desk Support
- Recordkeeping Strengths
- Office Equipment Proficiency
- Customer Relations
- Customer Education
Timeline
Bookkeeper
King Soopers
12.2021 - Current
Customer Service Representative
King Soopers
08.2021 - Current
Cashier
King Soopers
06.2021 - 08.2021
Bachelor of Arts - Cybersecurity
CSU Global
Associate of Arts - Business
Front Range Community College
High School Diploma -
Mead High School