James Kiscaden Jr
Glenside Automotive
Lancaster,PA
47
years of professional experience
Detail-oriented dispatch professional skilled in managing operations and ensuring timely delivery. Strong communicator adept at solving problems and enhancing service delivery through effective routing and scheduling.
Work History
Dispatcher
8 Months- Coordinated daily dispatch operations to ensure timely delivery of vehicles and parts.
- Communicated effectively with drivers and service staff to optimize routing and scheduling.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Dispatcher/Parts Warehouse Manager
5 Years 6 Months- Coordinated logistics for timely delivery of auto parts, optimizing transportation routes.
- Managed communication with drivers and customers to ensure efficient service delivery.
- Implemented tracking systems to monitor shipments and enhance visibility.
- Developed and maintained schedules for dispatch operations, improving workflow efficiency.
General Manager
34 Years 7 Months- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Developed and implemented strategic marketing initiatives to increase store visibility.
- Managed inventory levels, optimizing stock turnover while minimizing excess.
- Trained and mentored staff in sales techniques and customer service best practices.
- Excellent mechanical skills
- Built, serviced and repaired all types of bicycles and Mopeds.
Service Manager
12 Years 7 Months- Oversaw daily operations, ensuring adherence to company policies and service standards.
- Implemented process improvements that enhanced service delivery efficiency and customer satisfaction.
- Trained and mentored team members on best practices for customer interaction and problem resolution.
- Excellent mechanical skills
- Built, serviced and repaired all types of bicycles and Mopeds
Education
Skills
Customer service
Data entry
Decision-making
Active listening
Attention to detail
Dispatching procedures
Customer relationship management
Timeline
Dispatcher
Glenside Automotive
03.2025 - 11.2025Read More
Dispatcher/Parts Warehouse Manager
Fisher Auto Parts
09.2019 - 03.2025Read More
General Manager
Lancaster Bicycle Shop
03.1992 - 2019Read More
Service Manager
Harvey Williams Co
08.1978 - 03.1991Read More
JP Mc Caskey
Read More