James Knott
Shelbyville,KY
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Paradise wine and spirits
2020.07 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Self Employed Owner/Operator
Knott With The Cannon
2018.09 - Current
- Providing a service to those who need quality and professional photographs
- Travel to customers preferred location
- Wedding/ Engagement, Birthday and Sporting events.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Delivery Driver and Customer Service Representative
Rent-A-Center
2019.10 - 2019.12
- Building and creating respectful relationships with customers
- Offer furniture to create a comfortable and beautiful home for customers
- Provide delivery service.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sales Associate
Planet Fitness Sun tan city
2016.11 - 2019.07
- Creating a judgement free zone
- Personal Fitness Trainer
- Stocked supplies
- Signed up and managed accounts
- Overnight lead.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Sports Administration -
Kentucky State University
08.2016
High school or equivalent -
Martha Layne Collins High School
08.2014
Skills
- Microsoft Office
- Microsoft Powerpoint
- Customer Service
- Customer Care
- Customer Support
- Microsoft Excel
- Photography
- Graphic design
- Video editing
- Adobe Premiere
- Branding
- Adobe Illustrator
- Filming
- Video production
- Account management
- Leadership
- Communication skills
- Organizational skills
- Accounts receivable
- Accounting software
- Sales
- Outside sales
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
Certification
CPR, Certified
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Paradise wine and spirits
2020.07 - Current
Delivery Driver and Customer Service Representative
Rent-A-Center
2019.10 - 2019.12
Self Employed Owner/Operator
Knott With The Cannon
2018.09 - Current
Sales Associate
Planet Fitness Sun tan city
2016.11 - 2019.07
Sports Administration -
Kentucky State University
High school or equivalent -
Martha Layne Collins High School
CPR, Certified