James Koo
Fairfax,VA
Summary
Recent graduate in Computational Modeling and Data Analytics with a strong foundation in statistical analysis, machine learning, and data visualization.
Complemented by extensive customer service experience gained through various roles in high-paced environments, demonstrating exceptional communication, problem-solving, and teamwork abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ramp Agent
United Airlines
Fairfax, VA
10.2024 - Current
- Ensured timely loading and unloading of cargo and luggage, contributing to on-time flight operations.
- Collaborated with teams to maintain safety and operational efficiency during ground operations.
Lead Barista
Virginia Tech Dining Services
Blacksburg, VA
08.2021 - 12.2023
- Delivered excellent customer service while optimizing workflows to meet performance metrics.
- Provided customer service assistance when required.
- Assisted with resolving escalated customer service complaints.
- Resolved customer service issues promptly and courteously.
Education
Bachelor of Science - Computational Modeling And Data Analytics
Virginia Tech
Blacksburg, VA05-2024
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VA07-2018
Skills
- Customer service
- Inventory management
- Operational efficiency
- Problem resolution
- Time management
- Skilled in Python, R, Java, and C
Certification
- AWS Certified Cloud Practitioner (2022)
- Oracle Certified Associate (OCA) Java SE 8 Programmer (2020)
Accomplishments
* NASA Lucy Space Proposal Writing and Evaluation Experience Academy (May, 2021)
- Participated in a mock proposal writing and review process organized by NASA, gaining an introductory understanding of proposal drafting and evaluation.
* NASA's Lucy Student Pipeline Accelerator and Competency Enabler Virtual Academy (Fall 2018)
- Collaborated as a team to conceptualize a method for landing a specific-sized box on the surface of Mars. Designed an experiment and presented the proposal to an assigned mentor.
Languages
Korean
Native/ Bilingual
Affiliations
- Bible study Leader, (Korean Student Christian Ministry) (Fall 2018 –Spring 2020)
- Contact fellows weekly in order to follow up with their personal life.
Timeline
Ramp Agent
United Airlines
10.2024 - Current
Lead Barista
Virginia Tech Dining Services
08.2021 - 12.2023
- AWS Certified Cloud Practitioner (2022)
- Oracle Certified Associate (OCA) Java SE 8 Programmer (2020)
Bachelor of Science - Computational Modeling And Data Analytics
Virginia Tech
Associate of Science - Computer Science
Northern Virginia Community College
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