James Laird

• Presented product demonstrations to potential clients, showcasing features and benefits.
• Worked closely with existing accounts to grow market share.
• Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
• Coordinated trade shows and other promotional events to raise brand awareness in the territory.
• Resolved customer complaints regarding sales and service.

• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Presented products and services to prospective and existing customers to meet client needs.
• Listened to customer needs to identify and recommend best products and services.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Assisted teammates with sales-processing tasks to meet daily sales goals.

• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Tracked monthly sales to generate reports for business development planning.
• Performed sales consultations and educated clients on products and services.
• Created and maintained sales environment to support business objectives.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Prepared sales production reports for senior management.

Purchased equipment for resale

• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Presented products and services to prospective and existing customers to meet client needs.
• Contacted new and existing customers to outline benefits of products.
• Fostered relationships with customers to expand customer base and retain business.
• Monitored customer order process and addressed customer issues.
• Adhered to company initiatives and achieved established goals.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Leveraged CRM system to manage sales activities and track sales performance.
• Used CRM database to track referral and appointment data.
• Listened to customer needs to identify and recommend best products and services.