James Lindke

• Streamlined operational workflows to enhance production efficiency across multiple departments. Performed financial audits on approved jobs comparing estimated material and labor costs to actual job costs prior to installation. Managed necessary material orders and delivery schedules. Assigned appropriate subcontractors and field supervisor crews for job production/installation. Performed customer service, material install training, and final project walkthrough procedures with production team.
• Implemented inventory management systems, improving accuracy and reducing discrepancies.
• Manage payroll and employee work schedules and assignments.

• Directed daily operations to ensure efficient project execution and compliance with safety standards. Maintained positive profit and loss performance.
• Built job estimating templates within CRM (Acculynx) to create prospect proposals and link to vendor e-commerce platforms and subcontractor labor orders. Recruited top performing sales associates, office coordinators, field supervisors, and subcontractors.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Streamlined communication between teams to enhance collaboration and reduce project delays.
• Performed all operations director duties, as outlined in director of operations role.
• Coordinated vendor relationships to negotiate favorable contracts and ensure quality service delivery.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Managed key customer relationships, fostering loyalty and repeat business.
• Conducted regular performance reviews, identifying areas for improvement and implementing action plans.
• Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
• Improved customer satisfaction by providing exceptional product knowledge and technical support.
• Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
• Increased sales revenue by developing and maintaining strong relationships with key clients.
• Negotiated prices, terms of sales and service agreements.
• Developed and implemented strategic sales plans to enhance market penetration.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Opened successful greenfield locations.

• Developed and implemented strategic plans to enhance customer service and operational efficiency.
• Mentored and trained staff, fostering professional growth and improving team performance.
• Led branch operations, ensuring compliance with company policies and industry regulations.
• Enhanced client relationships through proactive communication and tailored service offerings.
• Maintained friendly and professional customer interactions.
• Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
• Managed launching successful greenfield location.

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
• Implemented process improvements to increase productivity.
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Greeted customers and offered assistance with selecting products, finding accessories and completing purchases. Scheduled deliveries and entered accurate material orders.

• Answered customers' questions regarding products, prices, and availability.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting products, finding accessories and completing purchases. Scheduled deliveries and entered accurate material orders.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.

• Operated forklifts and pallet jacks to transport materials efficiently throughout the warehouse.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.

Performed roof replacements and repairs, vinyl siding installation and all related exterior trades.