Summary
Work History
Education
Skills
Timeline
Generic

James Lockard

Manager
Bellwood,PA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

City Carrier Assistant

USPS
Tyrone/ State College, PA
07222022 - Current
  • Cover routes when assigned carrier is sick, on vacation or has the day off
  • Deliver amazon packages
  • Assist other offices if needed.
  • Assisted customers with package pickups, deliveries, and inquiries.
  • Organized packages in route sequence and delivered to correct addresses.
  • Scanned items into system to record tracking information.
  • Loaded mail onto trucks according to established procedures.
  • Inspected vehicles daily to ensure safe operation.
  • Operated hand-held scanners to track packages during delivery process.

Produce Clerk

Bellwood Hometown Market
Bellwood, PA
05252022 - 06252022
  • Received and stocked incoming produce shipments.
  • Organized displays of fresh fruits and vegetables in the store.
  • Rotated produce items to ensure freshness.
  • Cleaned work areas throughout shift to maintain sanitation standards.
  • Weighed, labeled, priced, and packaged produce items for sale.

Customer Service Representative

Iqor
Altoona, PA
08262017 - 05222022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Lumber Yard Associate

Lowe's
Altoona, PA
09222013 - 07252017
  • Unloaded and stocked lumber in warehouse according to size, type, and grade.
  • Reported any discrepancies between physical counts and computer records to supervisors.
  • Kept work area clean and organized throughout the day.
  • Provided excellent customer service by answering questions about products or services offered at the yard.
  • Loaded and unloaded materials like drywall, shingles and plywood for customers.
  • Boosted sales by recommending target materials and products to enhance planned purchases.
  • Facilitated inventory control by counting and organizing warehouse materials.
  • Operated forklifts to pick customer orders in bulk areas.

Education

Hvac/r, Management -

Greater Altoona Career And Technology Center
Altoona, PA
06-1993

Skills

  • Expense Tracking
  • Workforce Management
  • Financial Management
  • Marketing
  • Staff Development
  • Product Management
  • Performance Evaluations
  • Schedule Preparation
  • Budget Control

Timeline

City Carrier Assistant

USPS
07222022 - Current

Produce Clerk

Bellwood Hometown Market
05252022 - 06252022

Customer Service Representative

Iqor
08262017 - 05222022

Lumber Yard Associate

Lowe's
09222013 - 07252017

Hvac/r, Management -

Greater Altoona Career And Technology Center

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