James Looney
Canton,GA
Summary
Customer service professional with extensive call center experience at Convergent, adept at problem resolution and fostering strong customer relations. As the owner of Legends Institute, I enhanced service delivery and student satisfaction through effective staff training and compliance oversight, ensuring a positive impact on student success and repeat business.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Convergent
03.2011 - 06.2020
- Received incoming calls from customers of Entergy, Inc., a power company servicing Arkansas, Louisiana, Mississippi, and Eastern Texas
- Started and stopped services for residential customers, answered billing questions and reported customer issues and concerns to the proper departments
- Worked taking customer emergency situations such as power outages, downed power lines and coordinating with fire department during house fires.
Owner, Legends Institute
Self-employeed
09.2000 - 07.2010
- Legends Institute was a cosmetology school providing education for future hairstylists
- Legends held US Department of Education accreditation.
- Oversaw daily operations, ensuring compliance with industry standards and state and federal regulations.
- Led staff training programs to improve service delivery and student satisfaction levels.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business for students.
- Taught senior courses.
- Followed students success by contacting their employers regarding their efficiency and evaluating our overall affect.
Education
Diploma - Cosmetology
Ralph's Virginia School of Cosmetology
Lynchburg, VASkills
- Professional telephone demeanor
- Problem resolution
- Call center experience
- Customer relations
Timeline
Customer Service Representative
Convergent
03.2011 - 06.2020
Owner, Legends Institute
Self-employeed
09.2000 - 07.2010
Diploma - Cosmetology
Ralph's Virginia School of Cosmetology