James Louisy
Queens,NY
Summary
Seasoned Operations Coordinator with expertise in streamlining processes, managing projects, and coordinating cross-functional teams. Strengths include strong analytical skills, strategic planning abilities, and communication prowess. Previous roles have resulted in improved operational efficiency and enhanced team productivity.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Complete Transport Systems, LLC
Lawrence, NY
04.2024 - Current
- Receiving goods on behalf of customers and suppliers: offloading and loading vehicles, manual handling, checking paperwork, weighing, measuring, booking in freight, and reporting discrepancies in freight or paperwork, including damages.
- Communicate shipment updates proactively and accurately, ensuring a customer-centric approach.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Certified TSA and damage goods screener.
Gateway Agent
C.H. Robinson
Garden City, NY
03.2022 - 04.2024
- Ensure a high level of data integrity within the shipments for all team customers: acknowledgment of shipment details, INCOterms, routing, dates, documents, etc.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Understand the processes, documentation, and terminology involved in international shipping, from the time of purchase order issuance through the delivery of the cargo.
- Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges, both internally and externally.
Dispatcher
Complete Transport Systems, LLC
Lawrence, NY
02.2014 - 04.2022
- Monitored changes in delivery schedule and communicated changes to customers.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
Education
GED -
Continental Academy
08-2005
Skills
- Freight management
- Shipping coordination
- Data entry
- Documentation processing
- Logistics planning
- Inventory coordination
- Customer communication
- Inventory oversight
Timeline
Operations Coordinator
Complete Transport Systems, LLC
04.2024 - Current
Gateway Agent
C.H. Robinson
03.2022 - 04.2024
Dispatcher
Complete Transport Systems, LLC
02.2014 - 04.2022
GED -
Continental Academy
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