JAMES LOURIS
Los Angeles,CA
Summary
Detail-oriented Resident Experience Coordinator skilled in enhancing resident services and streamlining property operations. Coordinated invoicing, resolved resident concerns, and supported community events, leveraging leadership experience in luxury hospitality to drive efficiency. Prepared to embrace greater responsibilities in residential property management.
Overview
3
3
years of professional experience
Work History
Resident Experience Coordinator
Equity Residential
Los Angeles, CA
02.2026 - Current
- Facilitated resident communication, resolved concerns, and collaborated with on-site teams to ensure timely follow-up on requests.
- Supported move-in coordination by sharing arrival details with new residents and preparing with property teams.
- Coordinated resident events to foster community engagement and increase participation.
- Updated Excel trackers and property records; organized invoices and forwarded to operations for processing.
- Supported move-out process by sending SODA statements and effectively communicating with departing residents.
Front of House Lead / Client Relations
Living Room Members Club
Hollywood, CA
10.2024 - 11.2025
- Led daily front-of-house operations, coordinated team schedules, and supported consistent service.
- Managed member inquiries, visits, and onboarding communication to ensure seamless integration.
- Addressed member concerns and collaborated with management to enhance operational processes.
Server / Guest Relations Specialist
Dante Beverly Hills at Maybourne Hotel
Beverly Hills, CA
08.2023 - 01.2025
- Delivered personalized service to guests and VIPs, enhancing their experience in a luxury hotel setting.
- Collaborated with hotel departments to remove address guest requests and resolve issues, ensuring guest satisfaction.
Education
Associate Degree - Business Administration
West Los Angeles College
01-2020
Skills
- Resident Relations
- Move-In & Move-Out Coordination
- Leasing Support
- Issue resolution management
- Resident Events
- Community Engagement
- Excel & Outlook
- Invoice processing
- Invoice management
- Team Leadership
- SODA statement processing
Timeline
Resident Experience Coordinator
Equity Residential
02.2026 - Current
Front of House Lead / Client Relations
Living Room Members Club
10.2024 - 11.2025
Server / Guest Relations Specialist
Dante Beverly Hills at Maybourne Hotel
08.2023 - 01.2025
Associate Degree - Business Administration
West Los Angeles College