Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

James Lunceford

St. Louis,MO

Summary

An ambitious and hardworking professional with extensive experience looking to apply a highly developed and successful skill-set in the food industry. A mentor and insightful manager with experience executing and improving operations through influential employee strategies leading to higher customer satisfaction and retention rates. Effective implementation of strong policy enforcement with a direct increase of momentum in sales. Exceptional in best practices, market trends, and regulatory provisions of industry operations. A qualified leader with an analytical approach to business planning and day-to-day problem-solving.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Manager and Sandwich Artist

SUBWAY®Restaurants
St. Ann, Missouri
04.2021 - Current
  • Performs and directs overall management through ensuring appropriate operation standards are cautiously and continuously being applied and monitored
  • Continuously supervises staff through delegating tasks, evaluating work, training new Sandwich Artists, and providing support when needed
  • Coach members of staff to uphold food safety, product preparation, inventory control, and sanitation standards
  • Interview and Trained 10+employees to increase their accuracy, speed, while prioritizing the customer experience through strategized methods that increased overall sales to 30% within 6-month period
  • Achieved highest customer satisfaction rates with the retention rate of 80%
  • Maintaining and developing a system of stocking and organizing supplies, service, and delivery of food with quality standards and procedures
  • Cultivates welcoming customer service environment by consistently providing heartfelt hospitality and exceptional customer service
  • Effectively prepare customized orders within 1–2-minute time frame during high volume, fast-paced operations
  • Maintained a high level of integrity and empathy while dealing with customer complaints and concerns
  • Assists in paperwork duties and product inventory
  • Prepare and restock food servings as well as sandwich constituents daily with applicable portion control
  • Prepare various customized orders that require immediate prep time
  • Operate the cash register by recording orders and handling 400+ customer transactions daily
  • Manages large sums of $1,500 in cash daily while maintaining security of said cash
  • Maintains professional appearance of store through supervising cleaning staff

Sales Floor Associate

Dollar Tree
Bridgeton
03.2020 - 01.2021
  • Strengthened technological skills through utilizing POS systems, receipt, and coupon printers, typical cash registrars
  • Demonstrated excellent customer service through proactive strategies in guiding customers through their purchases
  • Developed innovated methods for the management team regarding product placement while designing advertising displays and promotional brochures to promote sales
  • Stocked shelves, racks, cases, tables with appropriate merchandise with 100% accuracy to maintain store visual appeal, engage customers and promote specific merchandise.
  • Packed and bagged 100+ groceries per shift
  • Responsible for monitoring accuracy and properly store-front operations during heavy traffic
  • Performed cash audits before and after various shifts while reporting overages/storages to higher personnel
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Kemoll's Seasonal Chef

Kemoll's
Bridgeton
04.2016 - 01.2017
  • Monitored line processes to maintain consistency in quality, quantity and presentation
  • Assisted in preparing meals from scratch using fresh ingredients
  • Handled and stored food to eliminate illness and prevent cross-contamination
  • Delivering food orders successfully under time constrictions

Education

Culinary Certificate -

North County Technical High School

High School Diploma - undefined

Northview High School

Skills

Stocking and replenishing

undefined

Certification

CPR Infant/Child and Adult

Timeline

Manager and Sandwich Artist

SUBWAY®Restaurants
04.2021 - Current

Sales Floor Associate

Dollar Tree
03.2020 - 01.2021

Kemoll's Seasonal Chef

Kemoll's
04.2016 - 01.2017

CPR Infant/Child and Adult

01-2016

Servsafe Certification

01-2016

Culinary Certificate -

North County Technical High School

High School Diploma - undefined

Northview High School

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James Lunceford