James Lunceford
St. Louis,MO
Summary
An ambitious and hardworking professional with extensive experience looking to apply a highly developed and successful skill-set in the food industry. A mentor and insightful manager with experience executing and improving operations through influential employee strategies leading to higher customer satisfaction and retention rates. Effective implementation of strong policy enforcement with a direct increase of momentum in sales. Exceptional in best practices, market trends, and regulatory provisions of industry operations. A qualified leader with an analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Manager and Sandwich Artist
SUBWAY®Restaurants
St. Ann, Missouri
04.2021 - Current
- Performs and directs overall management through ensuring appropriate operation standards are cautiously and continuously being applied and monitored
- Continuously supervises staff through delegating tasks, evaluating work, training new Sandwich Artists, and providing support when needed
- Coach members of staff to uphold food safety, product preparation, inventory control, and sanitation standards
- Interview and Trained 10+employees to increase their accuracy, speed, while prioritizing the customer experience through strategized methods that increased overall sales to 30% within 6-month period
- Achieved highest customer satisfaction rates with the retention rate of 80%
- Maintaining and developing a system of stocking and organizing supplies, service, and delivery of food with quality standards and procedures
- Cultivates welcoming customer service environment by consistently providing heartfelt hospitality and exceptional customer service
- Effectively prepare customized orders within 1–2-minute time frame during high volume, fast-paced operations
- Maintained a high level of integrity and empathy while dealing with customer complaints and concerns
- Assists in paperwork duties and product inventory
- Prepare and restock food servings as well as sandwich constituents daily with applicable portion control
- Prepare various customized orders that require immediate prep time
- Operate the cash register by recording orders and handling 400+ customer transactions daily
- Manages large sums of $1,500 in cash daily while maintaining security of said cash
- Maintains professional appearance of store through supervising cleaning staff
Sales Floor Associate
Dollar Tree
Bridgeton
03.2020 - 01.2021
- Strengthened technological skills through utilizing POS systems, receipt, and coupon printers, typical cash registrars
- Demonstrated excellent customer service through proactive strategies in guiding customers through their purchases
- Developed innovated methods for the management team regarding product placement while designing advertising displays and promotional brochures to promote sales
- Stocked shelves, racks, cases, tables with appropriate merchandise with 100% accuracy to maintain store visual appeal, engage customers and promote specific merchandise.
- Packed and bagged 100+ groceries per shift
- Responsible for monitoring accuracy and properly store-front operations during heavy traffic
- Performed cash audits before and after various shifts while reporting overages/storages to higher personnel
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Kemoll's Seasonal Chef
Kemoll's
Bridgeton
04.2016 - 01.2017
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Assisted in preparing meals from scratch using fresh ingredients
- Handled and stored food to eliminate illness and prevent cross-contamination
- Delivering food orders successfully under time constrictions
Education
Culinary Certificate -
North County Technical High School
High School Diploma - undefined
Northview High School
Skills
Stocking and replenishing
Recipes and menu planning
Menu memorization
Task Prioritization
Food preparation and safety
POS system use
Performance improvement
Cash Handling
Operations support
ServSafe
Inventory organization
Personnel training and development
Staff Management
Complaint resolution
Training and mentoring
Exceptional interpersonal communication
Customer Relations
Sales proficiency
Logistics policies and procedures
Sales expertise
Effective multi-tasking
Certification
CPR Infant/Child and Adult
Timeline
Manager and Sandwich Artist
SUBWAY®Restaurants
04.2021 - Current
Sales Floor Associate
Dollar Tree
03.2020 - 01.2021
Kemoll's Seasonal Chef
Kemoll's
04.2016 - 01.2017
CPR Infant/Child and Adult
01-2016
Servsafe Certification
01-2016
Culinary Certificate -
North County Technical High School
High School Diploma - undefined
Northview High School