James Mackrey IV
Florence,S.C.
Summary
Technical Advisor with over 10 years of customer service experience. Im also allowed to sell insurance in the state of South Carolina. Ready to explore more opportunities even if they’re not in my usual field to help the company grow.
Overview
14
14
years of professional experience
Work History
Front Desk Night Auditor
LaQuinta
Florence, SC
02.2012 - Current
- Organize guest’s reservations, and billing. Transition the business to the next day. Patrol and maintain the cleanliness of the property. Setting up and serving breakfast.
Sales and Service Representative
Progressive
Florence, SC
08.2024 - 07.2026
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Educated clients on insurance products, enhancing understanding and customer satisfaction.
- Processed policy changes, renewals, and cancellations efficiently to ensure accurate account management.
- Collaborated with team members to streamline workflows and improve service delivery processes.
- Developed strategies to enhance client retention rates through personalized follow-up communications.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Senior Technical Advisor
Conduent
Charlotte, NC
09.2019 - 03.2024
- Answer phone calls to assist with technical or billing issues. Assisting other advisors with their cases or reaching back out to a customer to assist them farther. Learning new skills or techniques regarding the products and software roughly every two weeks.
Rural Mail Carrier
USPS
Marion, SC
07.2016 - 05.2018
- Organizing mail/packages and delivering them. Selling stamps as well as other shipping services. Learning multiple routes to assist other carriers.
Package Loader
UPS
Florence, SC
11.2015 - 01.2016
- Loading packages into multiple shipping trucks to different locations. Places them in an organized manner while the workload is consistent.
Education
High School Diploma - undefined
Wilson High School
05.2007
Skills
- Time management
- Credit and cash payments
- Customer assistance
- Welcoming guests
- Data entry expertise
- Property and Casualty License
- Resolving issues
- Oral and written communications
Timeline
Sales and Service Representative
Progressive
08.2024 - 07.2026
Senior Technical Advisor
Conduent
09.2019 - 03.2024
Rural Mail Carrier
USPS
07.2016 - 05.2018
Package Loader
UPS
11.2015 - 01.2016
Front Desk Night Auditor
LaQuinta
02.2012 - Current
High School Diploma - undefined
Wilson High School