James Maloney

• Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
• Managed order accuracy by coordinating with kitchen staff and monitoring food presentation.
• Trained new team members on menu knowledge, service standards, and operational procedures.
• Collaborated with management to enhance dining experience through feedback implementation.
• Resolved customer complaints promptly, fostering a positive dining atmosphere.
• Participated in team meetings to discuss performance improvements and service enhancements.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Ensured timely and accurate deliveries by adhering to established routes and schedules.
• Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
• Utilized GPS technology to optimize delivery routes, enhancing efficiency in transportation.
• Assisted in training new drivers on safety protocols and operational procedures for effective onboarding.
• Communicated effectively with customers to address inquiries, ensuring high levels of satisfaction.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

• Managed reservation systems to optimize seating efficiency.
• Trained new hosts on customer service standards and procedures.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Oversaw daily operations, maintaining high hospitality standards consistently.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Efficiently bagged groceries, ensuring customer satisfaction through attention to detail.
• Maintained cleanliness and organization of bagging area to support operational efficiency.
• Collaborated with cashiers to expedite checkout processes and enhance customer experience.
• Assisted in training new staff on proper bagging techniques and safety protocols.
• Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
• Retrieved items for customers and verified prices.