- Music
- Gym Workouts
- Playing Sports
- Video Gaming
- Fashion and Style
- Cooking
- Crime TV shows/documentaries
- Helping others
James Mangum
Summary
Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and e-commerce strategy. Leveraged customer service skills to enhance satisfaction and drive upselling opportunities. Recognized for attention to detail and effective decision-making, contributing to improved inventory management and timely product shipments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
year of professional experience
Work History
Digital Shopper
Walmart
04.2024 - 07.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Package Handler
FedEx:Ground
11.2023 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Cashier
McDonald's
03.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, NC12-2026
Associate of Arts - Criminal Justice
Central Piedmont Community College
Charlotte, NC07-2025
High School Diploma -
West Charlotte Senior High
Charlotte, NC06-2022
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Product sourcing
- Customer service
- Attention to detail
- Decision-making
Interests
Timeline
Digital Shopper
Walmart
04.2024 - 07.2024
Package Handler
FedEx:Ground
11.2023 - 12.2023
Cashier
McDonald's
03.2023 - 07.2023
Bachelor of Science - Criminal Justice
Appalachian State University
Associate of Arts - Criminal Justice
Central Piedmont Community College
High School Diploma -
West Charlotte Senior High
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