JAMES MANUEL
Memphis,TN
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Fedex Ground
Memphis, TN
09.2024 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new team members on operational procedures.
- Coordinated workflow to optimize package sorting and delivery efficiency.
- Implemented safety protocols to maintain a secure working environment.
- Monitored staff performance and provided constructive feedback regularly.
Dispatcher
Big League Movers
Memphis, TN
07.2022 - 10.2024
- My responsibilities are to ensure our customer are satisfied and are receiving 5 star service at all times.
- Coordinated daily schedules for moving crews and client appointments.
- Utilized dispatch software to track vehicle locations and job status updates.
- Resolved customer inquiries and concerns with professionalism and efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Operational Manager
Fedex Ground
Memphis, TN
11.2019 - 05.2022
- My responsibilities were to keep the load side safe and productive.
- Also to uphold productivity with in the unload.
Package Handler Switcher
Fedex Ground 381 Hub
Memphis
03.2016 - 11.2019
- To load and unload trailers while keeping productivity on track.
- To perform switch moves and keep the build fully operational for the sort.
- Scanned packages for tracking and sorting during processing.
- Operated conveyor systems to move packages to designated areas.
- Maintained cleanliness and organization of work area throughout shifts.
- Followed safety protocols to ensure a secure working environment.
Education
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City University School of Liberal Arts
Memphis, TNSkills
- Central Control Operator
- Switcher
- Customer service
- Communication skills
- Computer literacy
- Time management
- Leadership
Accomplishments
AM OPS MANAGER OF THE MONTH
APRIL FY25
Timeline
Operations Supervisor
Fedex Ground
09.2024 - Current
Dispatcher
Big League Movers
07.2022 - 10.2024
Operational Manager
Fedex Ground
11.2019 - 05.2022
Package Handler Switcher
Fedex Ground 381 Hub
03.2016 - 11.2019
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City University School of Liberal Arts