James Mariani
Livonia,MI
Summary
Strategic Sales Professional with expertise in customer service, networking, account retention and profit growth developed of 30+ years of experience. Self-motivated leader with a demonstrated ability to efficiently multitask, expand partnerships and territory, drive new products, and implement inventory control initiatives and pricing models. Seeking to apply a background in successful team building and strategy development into a Management or Sales Management position within a progressive, consumer product-based organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Real Estate Broker/Owner
World Class Realty LLC
12.2008 - Current
- Researched and updated all required materials needed for firm and partner.
- Achieved Hour Magazine Real Estate All Stars 2016 & 2018 by personal sales volume.
- Achieved Seniors Real Estate Specialist Certification
- Achieved Real Estate Brokers License 2007
- Oversee day to day operations of managing, marketing, training, and selling of all Real Estate transaction client and agent needs.
- Supervision, training, and educating of 34 Real Estate Salespeople on a day to day operational basis.
- Copied, logged and scanned supporting documentation.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Entered details such as payments, account information and call logs into the computer system.
- Responded to customer requests via telephone and email.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing.
- Acted as Chief Operating Officer with daily operational functions.
Restaurant Manager
Cafe Mariani Of Northville
Northville, MI
03.2022 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
Licensed Real Estate Salesperson
Remerica Integrity Realtors
02.2003 - 12.2007
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Met all monthly and quarterly sales goals.
- Accompanied buyers and sellers to home inspections and appraisals.
- Presented purchase offers to sellers for consideration.
- Worked closely with clients to get the appropriate loans, inspections and credit reports.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Converted prospects to closed sales for clients located throughout Southeastern Michigan
- Developed and maintained a list of properties suited to different needs and budgets.
- Negotiated contracts on behalf of clients.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Generated listings for sales and rental properties through cold calls and referrals.
- Delivered positive, effective sales presentations.
- Oversaw the advertising of properties for web and print media.
- Represented buyers and sellers of developed and undeveloped properties.
- Advertised client properties on websites, through social media and in real estate guides.
- Guided clients from beginning to end of the home buying process in choosing the right property.
- Negotiated, facilitated and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Created and implemented marketing plans to drive sales.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Prepared and organized documents for co-op board interviews.
- Coordinated appointments to show marketed properties.
- Informed home buyer of the sales, construction and warranty processes.
Restaurant Manager
Ram's Horn Family Restaurant
01.1997 - 08.2000
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Interacted positively with customers while promoting restaurant facilities and services.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Prepared for and executed new menu implementations.
- Promoted the business through participation in and sponsorship of community events.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Received recognition from city of Livonia for contributions to the community.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Education
Business
Schoolcraft College
Livonia, MIHigh School Diploma -
Stevenson High School
Livonia, MI1983
Skills
- Strong verbal communication
- Team leadership
- Client assessment and analysis
- Powerful negotiator
- Process implementation
- Self-motivated
- Interpersonal and written communication
- Conflict resolution
- Staff development
- Budgeting and finance
- Public speaking
- Materials preparation
Accomplishments
- Ranked in the top 5 % of agents in the U.S.
- Completed over 500+ successful real estate transactions.
- Won the 2016 Five Star Real Estate Agent Award.
- Supervised team of 40+ staff & sales members.
Certification
- Certified Real Estate Brokerage Manager (CRB)
- Certified Seniors Real Estate Specialist
- Certified E-Pro Designated
Affiliations
National Association of Realtors
Greater Metropolitan Association of Realtors
References provided upon request
Timeline
Restaurant Manager
Cafe Mariani Of Northville
03.2022 - 04.2024
Real Estate Broker/Owner
World Class Realty LLC
12.2008 - Current
Licensed Real Estate Salesperson
Remerica Integrity Realtors
02.2003 - 12.2007
Restaurant Manager
Ram's Horn Family Restaurant
01.1997 - 08.2000
Business
Schoolcraft College
High School Diploma -
Stevenson High School