James Marsh
Traverse City
Summary
Reliable leader skilled in team operational management. Proven success in implementing training programs that enhance service delivery and improve efficiency. Dedicated to strong customer service and focused to drive organizational success. After years in the automotive industry, seeking a career in a different field.
Overview
13
13
years of professional experience
Work History
Service Manager
Williams Chevrolet
Traverse City, MI
09.2025 - Current
- Managed service department operations, ensuring timely vehicle repairs and customer satisfaction.
- Assisted in scheduling service appointments and coordinating technician assignments.
- Monitored service workflow to optimize efficiency and reduce turnaround times.
- Provided support in resolving customer inquiries and concerns regarding services offered.
- Trained new staff on service department procedures and best practices for customer interaction.
General Manager
Empower Automotive
Traverse City, MI
07.2024 - 09.2025
- Lead the team by example.
- Streamlined operational processes to enhance efficiency.
- Managed daily inventory levels, ensuring optimal stock availability.
- Developed and implemented training programs to improve team performance and service quality.
- Monitored customer feedback to adjust service strategies and enhance overall satisfaction.
- Established performance metrics to assess team effectiveness and drive accountability.
- Implemented cost-saving measures that improved budget adherence without compromising quality.
- Perform basic accounting and book keeping tasks.
- Adjust parts and labor pricing based on current market changes.
- Recruit potential local employees and guide them through the hiring process.
- Implemented new cash handling procedures to avoid any possibility of theft or embezzlement.
- Report concern, issues, and ideas directly to the owner.
Service Manager
Bill Marsh Auto Group
Traverse City, MI
09.2016 - 06.2024
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Build and maintain strong, long term, relationships with employees, customers and local businesses.
- Formulated policies and procedures to streamline operations.
- Develop young techs, starting in quick lube, to become master certified technicians.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Face individual challenges head on and adapt my approach based on persons unique personality.
- Resolved customer complaints in professional and timely manner.
- Work directly with auto manufacture reps to come up solutions with difficult cases regarding customers vehicles.
Emergency Medical Technician
Mobile Medical Response Inc.
Traverse City, MI & Clare, MI
03.2013 - 05.2021
- Provided emergency medical care to patients in pre-hospital settings.
- Operated and maintained advanced life support equipment during transport.
- Work with healthcare teams to ensure patient safety and effective treatment.
- Conducted thorough assessments of patients' conditions to inform treatment plans.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
Service Management
NCM Associates
Kansas City, MO11.2023
Business Management
Central Michigan University
Mount Pleasant, MI05.2013
Leadership Development Process
Dale Carnegie & Associates Inc
11.2011
High School Diploma -
St. Francis High School
Traverse City, MI05.2011
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Documentation and reporting
- Operational efficiency
- Estimating and quoting
Timeline
Service Manager
Williams Chevrolet
09.2025 - Current
General Manager
Empower Automotive
07.2024 - 09.2025
Service Manager
Bill Marsh Auto Group
09.2016 - 06.2024
Emergency Medical Technician
Mobile Medical Response Inc.
03.2013 - 05.2021
Service Management
NCM Associates
Business Management
Central Michigan University
Leadership Development Process
Dale Carnegie & Associates Inc
High School Diploma -
St. Francis High School