James Martinez
Glendale,NY
Summary
Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
1
1
year of professional experience
Work History
Customer Support Representative
Stake.com
06.2022 - 03.2023
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Created user accounts and assigned permissions.
Education
High School Diploma -
Queens Metropolitan High School
New York, NY06-2021
Skills
- Organization and recordkeeping
- Software troubleshooting
- Customer service excellence
- Inbound call answering
- Desktop support
- Remote Support
- Multitasking Abilities
- Time management abilities
- Adaptability
Timeline
Customer Support Representative
Stake.com
06.2022 - 03.2023
High School Diploma -
Queens Metropolitan High School
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