James McCarthey
Moscow,ID
Summary
Results-driven Product Support Manager with a focus on exceptional customer service, problem-solving, and escalation management. Proven track record in enhancing service delivery and driving improvements in customer satisfaction.
Dynamic professional with extensive experience in product support operations. Skilled in multitasking and collaboration, successfully developed training materials and streamlined processes, leading to significant improvements in service efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Product Support Manager
Pape Machinery
Moscow, ID
04.2019 - 04.2026
- Managed product support operations, ensuring timely resolution of customer inquiries and issues.
- Developed training materials to enhance team knowledge and improve service delivery standards.
- Collaborated with cross-functional teams to streamline support processes and increase customer satisfaction.
- Analyzed support metrics to identify trends, driving improvements in response times and issue resolution.
Store Manager
Valley Truck and Tractor Inc.
Chico, CA
10.2011 - 03.2019
- Led daily store operations, ensuring high standards of customer service and operational efficiency.
- Managed inventory levels, optimizing stock management practices to reduce waste and improve availability.
- Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
- Developed sales strategies, enhancing product visibility and driving revenue growth within the store.
Parts Manager
Chico Farm and Orchard
Chico, CA
10.2007 - 10.2011
- Managed inventory levels, ensuring timely availability of parts for agricultural equipment.
- Streamlined procurement processes to optimize cost efficiency and reduce lead times.
- Oversaw training programs for staff on parts management systems and best practices.
- Implemented inventory tracking software to enhance accuracy in stock management.
Parts Manager
Valley Tractor Inc.
Gridley, CA
01.2000 - 10.2007
- Developed and maintained strong vendor relationships to secure favorable terms and quality products.
- Led team in conducting regular audits to ensure compliance with safety and operational standards.
- Analyzed sales trends to forecast demand, adjusting inventory strategies accordingly.
- Coordinated logistics for parts distribution, improving turnaround times for customer orders.
Education
High School Diploma -
Biggs High School
Biggs, CASkills
- Escalation management
- Problem-solving
- Teamwork
- Teamwork and collaboration
- Exceptional Customer Service
- Problem-solving abilities
- Multitasking
Timeline
Product Support Manager
Pape Machinery
04.2019 - 04.2026
Store Manager
Valley Truck and Tractor Inc.
10.2011 - 03.2019
Parts Manager
Chico Farm and Orchard
10.2007 - 10.2011
Parts Manager
Valley Tractor Inc.
01.2000 - 10.2007
High School Diploma -
Biggs High School