James McIntosh
Cypress,CA
Summary
A results-oriented professional with extensive experience relating to CUSTOMER SERVICE, MANAGEMENT, EMPLOYEE RELATIONS. Possess excellent communications skills with the ability to interface well with all levels of management, co-workers and clientele. Resourceful and adaptable. Excellent organizational and time management skills. Work well independently or as part of a cooperative team effort. Ability to self-prioritize workload. Acutely aware of the need for quality customer service. Present a professional company image at all times.
Overview
47
47
years of professional experience
Work History
Payroll/Benefits Manager
KWK Trucking INC.
Santa Ana, CA
07.2007 - 01.2024
- All aspects of payroll from entering new hires to terminations
- Provided training to supervisors on proper timekeeping procedures.
- Maintained personnel files by updating records such as contact information or job titles and descriptions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed and administered payroll, benefits, and leave processes for over 320 employees.
- Monitored changes in federal and state regulations regarding employee benefits programs.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Reviewed timecards for acc uracy prior to submitting them to the payroll department for entry.
- Assisted employees in resolving any problems associated with their benefits packages.
- Processed all new hire paperwork including tax forms and direct deposit information.
- Oversaw the coordination of COBRA notifications when necessary.
- Benefits and Cobra were added around 2013
- And still did my Manager duties of running the station until 2017 when they realized it was to much for one person.
Manager of Operations
KWK Trucking INC
Signal Hill, CA
09.2001 - 07.2017
- Responsibilities include all aspects of directing a staff, which includes interviewing, hiring, training and terminating employees. Conduct employee annual reviews for pay raises and or promotional eligibility. Manage payroll requirements including minimizing overtime. Directly involved in maintaining vehicles through a variety of repair/maintenance shops. Ensure all banking needs are met on weekend schedules and oversee deliveries and pick-ups on a daily basis.
- Investigated customer complaints related to product and service quality or delivery issues.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives. (2001-2017)
Supervisor
KWK Trucking INC.
Signal Hill, CA
06.1998 - 09.2001
- Supervised and trained 20 route drivers providing local service for Airborne Express.
- oversaw and supervised daily routes, ensured all drivers were in on time.
- Sorted/scanned daily paperwork for individual routes and assisted in arranging delivery items according to the driver and area.
- assisted office personnel in ensuring daily schedules were met in a timely and accurate manner.
- ensured drivers were aware of any rush deliveries and or early pick ups for there route.
- Filled in as driver as need to help cover routes for the day. (1998-2001)
Sales Representative
Sparkletts Water
Santa Ana, CA
07.1987 - 01.1998
- Handled regular deliveries and services call each day.
- Solicited new customers and business with maintaining existing client base.
- Increased sales from 280,000 to over 400,000 the first year and it continued to increase through out the years.
- Had a great relationship with all my customers, to were they could page me direct if they need water before there next scheduled delivery day.
Night Manager
Lucky's Supermarket
Whittier, CA
12.1976 - 07.1987
- Started as a box boy
- promoted to Clerk in 1977
- promoted to Night Manager 1979
Education
Some College (No Degree) - Drafting Technology
Rio Hondo College
Whittier, CASome College (No Degree) - Fire Technology
Santa Ana College
Santa Ana, CASkills
- Payroll Management
- Benefits Administration
- Employee Relations
- Workers Compensation
- Employee Counseling
- Document Preparation
- Employee Communication
Affiliations
- bike riding and working out
Timeline
Payroll/Benefits Manager
KWK Trucking INC.
07.2007 - 01.2024
Manager of Operations
KWK Trucking INC
09.2001 - 07.2017
Supervisor
KWK Trucking INC.
06.1998 - 09.2001
Sales Representative
Sparkletts Water
07.1987 - 01.1998
Night Manager
Lucky's Supermarket
12.1976 - 07.1987
Some College (No Degree) - Drafting Technology
Rio Hondo College
Some College (No Degree) - Fire Technology
Santa Ana College
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