Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Languages
Timeline
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JAMES MICHAEL REX

San Antonio,Texas

Summary

Seasoned professional with a robust background at Southwest Airlines, adept in customer service and travel arrangements. Excelled in leveraging interpersonal skills and computer proficiency to enhance customer satisfaction and streamline travel experiences. Proven track record in itinerary planning and resolving complex travel issues, demonstrating adaptability and meticulous attention to detail.

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Government Travel Agent

CWT SATO
11.2024 - 02.2025
  • Made alternate booking arrangements if changes arose before or during trip.
  • Participated in product, supplier and ACG-specific training programs within travel industry.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.

Customer Service Representative

Southwest Airlines
09.2011 - 08.2024
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints

Insurance Agent

Allstate
10.2010 - 08.2011
  • Resolved any disputes between customers and insurers relating to coverage levels or claims processing
  • Submitted forms to obtain binder coverage
  • Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries

Leisure Travel Agent

SATO /CWT
04.2001 - 03.2009
  • Sold insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical, and dental insurance, and specialized policies, such as marine, farm/crop and medical malpractice
  • Established strong relationships with vendors to secure competitive prices for customers' travel plans
  • Used computer reservation systems to book flights, cruises, car rentals and hotel accommodations for customers
  • Assisted travelers during unexpected delays or cancellations due to inclement weather conditions or other factors beyond their control
  • Utilized knowledge of international geography and customs regulations to provide customers with detailed information about destinations
  • Determined destination, mode of transportation, travel dates, financial considerations, and accommodations required
  • Developed extensive knowledge of leisure travel options and destinations, including hotels, resorts, cruises and all-inclusive packages
  • Conducted calls with individuals and groups booking trips

Education

Bachelor of Science (B.S.) - Wildlife Management

San Antonio College

GED -

O W Holmes HS
01.1983

Skills

  • Marketing and promotion
  • Effective problem solving
  • Efficient time management
  • Accurate data entry
  • Exceptional customer service
  • Travel packages
  • Itinerary development
  • Overseas tours
  • Travel insurance
  • Special needs travelers
  • International reservations
  • Travel arrangements
  • Global destinations
  • Credit card payments
  • High volume environments
  • Tour preparation
  • Insurance arrangement
  • Itinerary planning
  • Client consultations

Accomplishments

  • Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

STT Travel Graduate

Hobbies and Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
  • Historical Exploration
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts.
  • Train Travel
  • Road Trips
  • Adventure Travel

Languages

English
Native or Bilingual

Timeline

Government Travel Agent

CWT SATO
11.2024 - 02.2025

Customer Service Representative

Southwest Airlines
09.2011 - 08.2024

Insurance Agent

Allstate
10.2010 - 08.2011

Leisure Travel Agent

SATO /CWT
04.2001 - 03.2009

Bachelor of Science (B.S.) - Wildlife Management

San Antonio College

GED -

O W Holmes HS