James Miller
Charlotte,NC
Summary
Dynamic and personable professional with a strong work ethic, honed at Kostas Kitchen, where I delivered exceptional customer service and trained new staff. Skilled in cash handling and guest engagement, I thrive under pressure, ensuring high-quality service and customer satisfaction. Committed to maintaining operational excellence and fostering team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Kostas Kitchen
Charlotte, NC
12.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu items, service protocols, and restaurant policies.
Air Filter Technician
Bruce Air Filter
Charlotte, NC
02.2021 - 2023
- Conducted routine inspections to ensure compliance with safety and quality standards.
- Assisted in inventory management, ensuring stock levels met production demands.
- Maintained cleanliness and organization of work area to promote efficient operations.
- Trained new employees on operational procedures and safety protocols.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Assisted in training new technicians on proper filter maintenance techniques, promoting consistent high-quality service throughout the team.
- Enhanced filter performance with thorough cleanings, replacements, and adjustments as needed.
Dressler's Restaurant
Charlotte, NC
03.2016 - 03.2020
- Prepared ingredients and menu items according to recipes and quality standards.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with team members to streamline food preparation processes and improve service speed.
- Maintained cleanliness and organization of workstations, adhering to sanitation protocols.
- Adapted to changing menu items and special requests while maintaining consistency in quality.
- Supported senior cooks by training new staff on kitchen procedures and safety practices.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
No Degree - American Sign Language
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Garinger
Charlotte, NC06.2010
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Fast learner
Works well under pressure
Personable
Exceptional math skills
Certification
Serve safe certification.
Timeline
Server
Kostas Kitchen
12.2023 - Current
Air Filter Technician
Bruce Air Filter
02.2021 - 2023
Dressler's Restaurant
03.2016 - 03.2020
No Degree - American Sign Language
Central Piedmont Community College
High School Diploma -
Garinger